017_Quality Function Deployment (HOQ1) (22-slide PowerPoint presentation (PPT)) | Flevy
DOCUMENT DESCRIPTION
This product (
017_Quality Function Deployment [HOQ1]
) is a 22-slide PowerPoint presentation (PPT) with a supplemental Excel document, which you can download immediately upon purchase.
Quality Function Deployment is a technique for converting Voice of the Customer to Design Requirements. The methodology allows a product or process designer to move closer and closer to an acceptable solution while maintaining clear line of sight to customer requirements. This is important, particularly for complex designs, or when the Voice of Customer is also complex.
At the beginning of the design process, the challenge will be converting customer inputs to requirements called Critical to satisfaction (CTS’s). CTS’s are fed directly into the House of Quality (HOQ). CTS’s are then used to develop Functional Requirements (FR’s). FR’s answer the question -how should the solution function? Up to this point, we know what the customer wants and we know how the solution should function to meet those wants. Next we use the Functional Requirements to develop Design Requirements (DR’s). Design Requirements are critical factors / metrics that enable the successful execution of the Functional Requirements. And finally Design Requirements are used to develop Process Variables (PV’s).
The House of Quality and the associated template walks the designer through all 4 steps (houses). In this module we cover the first step in detail.
This material is suitable for independent study or formal classroom training and includes a list of tools, an exercise, and quiz questions.
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Source: Best Practices in QFD PowerPoint Slides: 017_Quality Function Deployment (HOQ1) PowerPoint (PPT) Presentation, Michael Carter
ABOUT THE AUTHOR: MICHAEL CARTER
We believe you should love what you do, learning should be fun, skills must be relevant, and yesterday’s methods can always be improved. 6ixsigma<dot>org was founded to help organizations and ‘Belts’ successfully deploy and apply Lean Six Sigma to solve real problems. All of our training materials cover DMAIC, DMADV and Lean as an integrated methodology, we also cover the Shainin methodology.
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We have assisted with Lean Six Sigma training and implementation in Australia, Singapore, Germany, China, Malaysia, Taiwan, Mexico, India, Hong Kong, United States, Canada and counting.
All our materials are suitable for individual study or formal classroom training.
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