16 Examples of a Quality Policy
A quality policy is a short document published by the executive management of an organization that establishes what
is a short document published by the executive management of an organization that establishes what quality means to the firm. It is published to all employees and is often made public so that it can be accessed by investors, customers, suppliers and regulators. It’s a cornerstone document of several quality standards. A quality policy typically describes your business and your commitment to quality. The core information offered is a small set of quality principles. The following are common examples.
Indicating that products will meet
Indicating that products will meet customer needs . This is often phrased in marketing terms. For example, the principle that products will “delight consumers” or “be affordable, safe and reliable.”
Mục lục
Customer Preferences
Indicating that products will be designed to customer requirements, be customizable or be offered in variety designed to suit
Indicating that products will be designed to customer requirements, be customizable or be offered in variety designed to suit customer preferences
Service & Experience
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Listening
A commitment to listen to the customer and use their input to improve quality.
A commitment to listen to the customer and use their input to improve quality.
Compliance
Compliance to regulations and standards.
Compliance to regulations and standards.
Health & Safety
Committing to a safe product.
Committing to a safe product.
Defects
A commitment to work towards zero defects in products and services.
A commitment to work towards zero defects in products and services.
Accuracy
Accuracy beyond zero defects such as accurate product descriptions. For example, a principle of honesty and directness.
Accuracy beyond zero defects such as accurate product descriptions. For example, a principle of honesty and directness.
Testing
Specifically mentioning how you will test. For example, mentioning that every item is tested before it gets out the door.
Specifically mentioning how you will test. For example, mentioning that every item is tested before it gets out the door.
Waste
A commitment to work towards zero waste.
A commitment to work towards zero waste.
Improvement
The principle that you will continually improve.
The principle that you will continually improve.
Industry Specific
Stating your
Stating your value proposition . In other words, promising to be good at something.
People
A commitment to have a positive impact on the communities in which you operate.
A commitment to have a positive impact on the communities in which you operate.
Privacy
If your firm handles a good deal of customer data, promise to secure it and keep it private.
If your firm handles a good deal of customer data, promise to secure it and keep it private.
Environment
A commitment to environmentally responsible products, services and operations.
A commitment to environmentally responsible products, services and operations.
Sourcing
The principle that parts, materials and services will be responsibly sourced.
The principle that parts, materials and services will be responsibly sourced.
