16 Types of Work Quality
Work quality is the value of work delivered by an individual, team or organization. This can include the quality of task completion, interactions and deliverables. Work quality is a common consideration in managing the
is the value of work delivered by an individual, team or organization. This can include the quality of task completion, interactions and deliverables. Work quality is a common consideration in managing the performance of programs, projects, vendors and individuals. The following are common types of work quality.
Work products that are
Work products that are fit for purpose , meaning that they achieve objectives efficiently.
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Conformance to Requirements
Required features and functions are delivered to
Required features and functions are delivered to requirements and non-functional requirements
Completeness
Work is complete with nothing missing.
Work is complete with nothing missing.
Correctness
Work that is free of bugs and errors.
Work that is free of bugs and errors.
Accurate
Work is accurate and credible.
Work is accurate and credible.
Diligence
Work is prepared with careful and persistent effort. For example, documents that are well researched.
Work is prepared with careful and persistent effort. For example, documents that are well researched.
Professional
Consistency with the norms and practices of a profession. For example, a lawyer who uses legal terms accurately.
Consistency with the norms and practices of a profession. For example, a lawyer who uses legal terms accurately.
Communication
The quality of communication such as presentations and documentation.
The quality of communication such as presentations and documentation.
Compliance
Compliance with regulations and standards.
Compliance with regulations and standards.
Controls
Work conforms to the
Work conforms to the internal controls of an organization such as a project that follows proper financial controls in managing budget.
Best Practices
Work conforms to the practices of an industry or profession. For example, a document that would be held in high regard if it were
Work conforms to the practices of an industry or profession. For example, a document that would be held in high regard if it were reviewed by peers
Risk
Reasonable efforts were made to
Reasonable efforts were made to identify and manage risk . For example, a construction job that is conducted safely.
Integration
Work that is well
Work that is well integrated with other elements of the business such as business processes
Usability
Delivered work is comprehensible and
Delivered work is comprehensible and usable
Customer
Service interactions are positively received by customers. If customers aren’t happy, every reasonable effort was made to correct the situation.
Service interactions are positively received by customers. If customers aren’t happy, every reasonable effort was made to correct the situation.
Relevant
Delivered work has commercial relevance and value to the business.
Delivered work has commercial relevance and value to the business.
