Cashier – CHANEL, Harrods at CHANEL in London, England JOBREQ00061321

Req#: JOBREQ00061321

The role of a Cashier within our boutiques is a critical one, requiring skill, attention to detail and a very organised mindset.

The Cashier has an important interface with the clients and is responsible for all manner of compliance criteria, including anti-money laundering checks, ID checks and quota checks. We are now looking to develop the number of dedicated Cashiers we have and to strengthen the role.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Personal presentation and effective participation in teamwork will be key to the success of the department.

• Ensure that all POS are open and closed for both Harrods and Y2, check that the float is ready in the morning and that everything is fully cashed up and reconciled by close.
• Engaging with clients to be the final face of the client journey, dealing with the transactional aspects of a sale.
• Timely and accurate completion of all client transactions, ensuring that you process Y2 and Harrods payments simultaneously, adhering to Boutique/Department store procedures and policies.
• Confirming that all client checks have been done, to include requesting ID for new clients, checking payment cards match the ID and checking the sanctions lists for any £10k+ transactions.
• For all HVT (high value transactions), call the HVT team for Harrods to carry out AML checks and you must record the transaction in the HVT book in the department. Harrods Rewards cards is mandatory for all transactions regardless of tender used.
• Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate
• Cash collection – call the Harrods Cash Office to collect the cash when prompted by the tills.
• Cash Bags – deliver the cash bags to the Harrods Cash Office at the end of the day’s trading.
• FOH Housekeeping – replenish and order stationery from Harrods (till rolls, client DCC, receipt envelopes, Harrods Reward Cards and Gift Cards, check laptop battery levels).
• RFID – ensure that the sale is processed so that the stock levels are accurate.
• Markdowns – Process on Y2 and report sales to the Admin Team to keep an accurate record.
• Refunds – For all cash refunds, arrange for a member of staff to accompany the client to the Harrods Concierge to complete the cash refund.
• Quota breaches – keep an accurate record on the tracker document.
• Maintaining Client Data Accuracy/GDPR – update client details or pass onto Admin Team when profiles need to be merged.
• Remote Sales – PBL – Charge Pay By Link on Harrods Tills and update the tracker document.
• Credit Note & Deposit Process – Process Credit Notes on Y2 and ensure that the Admin Team is alerted when a credit note is redeemed.
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible at all times

YOU ARE ENERGISED BY

We are looking for someone who is rigorous, communicative and has a keen eye for detail. You will be comfortable engaging with a range of clients in a positive and confident manner. You will have a good understanding of processes, how systems operate (Y2, RFID, etc) and of how to deal with complex transactional problems.

Actively participating in positive feedback sessions to ensure a full understanding on the part of the rest of the sales force to work together in a collaborative way so that quotas are respected and any unusual activity is shared and reported.

WHAT YOU WILL BRING

With the main portion of the role being financial transactions with the clients you will need;

• Empathy and listening skills are essential along with a “can do” attitude
• An understanding of client expectations and good communication.
• Experience of managing workflow and meeting deadlines.
• Having excellent attention to detail and the ability to spot unusual activity.
• Active participation in team meetings
• Excellent knowledge of Department Store as well as acquiring knowledge CHANEL specific policies and procedures related to the cash desk operations

WHAT YOU WILL LEARN & WHAT CHANEL CAN OFFER YOU

• An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
• Delivery of excellence in an environment that places the long term success of its people and by extension the brand, at its forefront
• Being part of a team that delivers a key value add service to the client, and deepens the clients relationship with the brand

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.