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analytical essay

Unit 5 Assignment Comparison of Quality Philosophies
Merlin Nguehou Aghokeng
Kaplan University

IT-301 Unit 5
Prof. Laurent Boucard
May 20, 2014

I certify that this assignment is my own work, based on my personal
study and/or research and that I have acknowledged all material and sources
used in its preparation, whether they be books, articles, reports, lecture notes,
Merlin Nguehou 5/20/2014
Quality is the primary idea for majority of managers and leaders across the world, and the use of tools implemented by great guru like Deming, Juran and Crosby and widely used as well as those instituted by organization of standardization such ISO or PMI have made the face of quality the number one element of comparison among competitors. The quality philosophy is to be implemented at different point within the company depending of the philosophy used, from Deming to Juran and Crosby points about quality are divergent and they also have some common point to share.

In this essay, the author

• Explains that quality is the primary idea for most managers and leaders across the world, and the use of tools implemented by great gurus like deming, juran and crosby has made the face of quality the number one element of comparison among competitors.
• Explains that dr. edward deming stated that by improving quality, companies will decrease expenses as well as increase the productivity and market share.
• Explains that juran argued that quality is when specifications are met according to design. he development focuses on the idea that organizational quality problem are largely the result of insufficient and ineffective planning for quality.
• Opines that deming viewed the role of workers as widely unaffected the quality chain. he supported that organization exists in large part to develop and provide for workers.
• Analyzes how crosby’s approach emphasizes for a “zero defect” which implies that doing things right the first time is always cheaper than trying to fix defects after the creation.
• Explains juran’s philosophy of adopting the existing management system rather than instituting an entirely new system. he developed the concept of cost of quality.
• Explains that deming’s approach is revolutionary because it requires the company to revoque their management system and implement its developed concept of the “14-points.”
• Describes the principles of purpose, philosophy, and self-improvement.
• Analyzes how deming and juran agreed that quality requires a strong commitment from upper management, that it saves money, responsibility is placed on managers, not workers, and it arises from reducing variance.
• Explains that quality gurus: question on comparison of philosophies: deming, crosby,

652 words

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comparative essay

Total Quality Management

Total quality management has become a necessity in today’s society amongst businesses and consumers. Organization and consumers believe that quality is very important, and it will make or break an organization. Ensuring quality in products helps eliminate liability that would come from defective products, and it increases the rate of the returning consumer. Companies are liable if there products were made poorly, and if they cause a disaster from the use of their products. According to Achieving Quality through Continuous Improvements, it defines total quality management as:

Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in the quality of all activities processes, goods and services (1998).

In this essay, the author

• Explains that pickrel construction is committed to the highest performance standards, ethical conduct, truthfulness, and moral behavior in all relations.
• Compares pickrel construction with wal-mart, and explains that tqm is the future of management philosophies.
• Explains the university of phoenix’s achieving quality through continuous improvement.
• Defines total quality management as a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction.
• Explains that tqm is a people-focused management system that aims at continual increase in customer satisfaction at continually lower real costs.
• Explains that wal-mart is committed to excellence, and the management style they have condones it. pickrel construction shares the same philosophies.
• Explains that wal-mart’s tqm characteristics are explained through their three basic beliefs, which are respect the individual, service to the customers, and to strive for excellence.

1108 words

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comparative essay

Total Quality Management

Quality Management and Productivity

Total Quality Management is an approach to management that was established or originated in the 1950’s and over the year has become a very popular and essential element to success in the business world. The concept of Total Quality Management references to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and services to the customer base that will satisfy customer needs and wants (Padhi, 2008).

The culture and attitude of the organization is very important is respect to all levels of an organization and is what contributes to organizational operations. This means that processes and activities in production get completed correctly the first time and or meeting product standards that are put in place; eliminating defects and waste as much as possible from the organizational operations.

Total Quality Management Defined

In this essay, the author

• Opines that total quality management must be applied to all levels of an organization from top to bottom to the customer.
• Concludes that transitioning from traditional management to a quality focused management style is an essential step for any organization large or small.
• Explains that total quality management refers to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and services.
• Explains the definition of total quality management and the impact of globalization on quality.
• Explains that globalization affects people on a personal level and professional level with increased opportunities and job loss. total quality management originated globally in japan in the 1950’s.
• Compares the traditional management style with quality management, which emphasizes on command and control.
• Cites fraser, j. m., and padhi, n.

1080 words

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analytical essay

Total quality management represents both a social revolution in the work place and a rigorously effective approach to professionalism and success. Total quality management is a management system that is an integral part of an organization’s strategy and is aimed at continually improving products and service quality so as to achieve high levels of customer satisfaction and build strong customer loyalty .In other words, the true Total Quality organization will eliminate all competition other than from other Total Quality giants. Many companies have benefited from an emphasis on TQM; however, it does require a considerable amount of company wide commitment to be successful . The customer doesn’t know what is technically or organizationally feasible. So the key, challenge to a competitive organization, is to raise the expectations of the market place by providing goods and services at quality levels higher than those offered by the competition.

In this essay, the author

• Explains that nike is the world’s number one shoe company and controls more than 40% of the athletic shoe market.
• Explains that nike is committed to maintaining indoor air quality through continued testing, achievement of osha/niosh levels of performance, and the management practice necessary to ensure these goals are met.
• Explains that the task environment is the segment of the external environment made up of specific outside elements with which an organization interfaces in the course of conducting its business.
• Explains that total quality management is a rigorously effective approach to professionalism and success.
• Explains that the international organization for standardization (iso) is a non-government organization that promotes the development of standardization and related activities in the world.
• Explains the nike foundation’s mission to promote youth action-on and off the field.
• Argues that nike must establish and implement a global strategy that mirrors the company’s consumer base that strengthens stakeholder relationships and enhances brand image.

3234 words

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analytical essay

Total Quality Management Paper

This paper is about Total Quality Management (TQM). There are several parts to this paper that will now be outlined. First, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed.

In this essay, the author

• Explains that the paper is about total quality management (tqm) and outlines several parts of it, including a description of the impact of globalization on quality, compared and contrasted with traditional management styles.
• Explains that the us was the only manufacturing player that was not devastated by the war. during the 1950’s, us manufacturing was taking a backseat to higher quality and more efficient manufacturing from global competition.
• Argues that traditional management styles are essentially management by results, based on the ‘ends justifies the means’ philosophy. a quality focused management style focuses on employee involvement.
• Explains total quality management, a management approach that originated in the 1950’s and has steadily become more popular since the early 1980’s.
• Defines total quality management as a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction.
• Explains how nalco company can improve in total quality management. quality is emphasized to the salesman, but not the service technicians.
• Explains burrill, ledolter, and hashmi’s approach to total quality management.

817 words

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explanatory essay

Total Quality Management is a method of obtaining a quality product or service with minor quality training of personnel. Many times quality ideas come from a brainstorming session with fellow workers. One of the most important parts of Totally Quality Management is to understand, in detail, the organizational processes before an attempt is made to improve the processes. Each of the processes is connected to and feeds other organizational processes. The outputs of these various processes are what determine the quality level of the organization. If the customers are continually satisfied and expectations are met, the organization claims total quality. When customers are unsatisfied the team relooks inputs and outputs to determine where the problem lies. The final determination on the quality of a business’s product is determined by the paying customer.

In this essay, the author

• Explains that six sigma and total quality management help organizations improve product and service quality throughout their respective workplaces.
• Explains that six sigma and total quality management are closely related and each method provides a thorough understanding of an organizations processes and measures.
• Describes total quality management as a method of obtaining quality product or service with minor quality training of personnel.
• Explains that six sigma requires more in-depth training than total quality management. the black belt oversees the entire process, assigns names and responsibilities, and illustrates a charter.
• Cites yang, c., grant, v. and grant on lean six sigma, the guts of improvement.

921 words

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explanatory essay

Within the past two decades, total quality management represents one of the most profound changes in the way companies are now being managed. According to Biech (1994), “Quality improvement (TQM) is a customer-focused, quality-centered, fact-based, team driven, senior management-led process to achieve an organizations strategic imperative through continuous process improvement” (pp. 1-2). The benefits associated with TQM includes higher quality, lower cost products and services that aligns with customer demands (Zbaracki, 1998). The ability of a company to respond to the needs of its customers measures the overall success of that company. Many organizations may ask the question, what is quality? As Hick (1998) explains, “quality is meeting or exceeding the needs and expectations of the customer” (p.1). What exactly are the expectations of the customers? It is now the responsibility of the organization to define those needs. Perhaps Biech (1994) provides a simpler picture, “Quality is the measure of satisfaction that occurs between a customer and supplier that only they can define. In other words, quality is what the customer says it is” (p.25). Yet according to Perigord (1987), “Total quality means that all participants in a company are involved regardless of their position in the hierarchy” (p.7). Basically making it seem impossible for quality to be successful if all members are not sharing in the same vision and/or goals.

In this essay, the author

• Explains the management and leadership roles and responsibilities in relation to total quality management.
• Explains that total quality management is a customer-focused, quality-centered, fact-based, team-driven, senior management-led process to achieve an organizations strategic imperative through continuous process improvement.
• Explains that allen, r., aligning reward practices in support of total quality management. business horizons.
• Explains zbarack, m. j., the rhetoric and reality of total quality management, administrative science quarterly.
• Explains that dr. deming introduced the concept of quality management after world war ii, which later flourished in japan.
• Explains that gitlow, h. s., et al. (1998). total quality management in action. mike hicks eagle.

1672 words

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analytical essay

Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management’s goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management, the philosophy of Total Quality Management (Fourteen Points), and the advantages and disadvantages of using Total Quality Management.

In this essay, the author

• Defines total quality management as a form of management that ensures that every element of the business contributes to achieving the highest quality levels in the delivery of its products and services.
• Explains dr. w. edward deming developed total quality management in the 1930’s. he trained workers, supervisors, and engineers about his quality control methods.
• Describes dr. deming’s lecture at the japanese union of scientist and engineers on his statistical quality techniques.
• Explains that dr. deming created the fourteen points of total quality management upon three principles: customer orientation, continuous improvement, and recognition that quality determined by the system.
• Analyzes how deming emphasizes the need for long-lasting quality on products, focusing on what customers want, and adapting to a new philosophy to prevent further production of defective products.
• Describes deming’s four points: end the practice of choosing suppliers based solely on price, improve production and service, and institute training.
• Opines that leadership should be established through out a business. supervisors/leadership will help employees do better jobs, improve quality of product, and automatically improve productivity.
• Explains that a business should eliminate slogans, exhortations, and targets for the work force and eliminate quotas.
• Analyzes how deming’s fourteen points encourages businesses to promote education and self-improvement. the twelfth point is to remove barriers to pride of workmanship.
• Explains that total quality management has long-term advantages and disadvantages when used in a business.
• Concludes that deming’s fourteen points show how following his steps can better help a company produce more and have high quality products.
• Cites sashkin, marshall, and kenneth j. kiser. putting total qualitymanagement to work.

1310 words

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explanatory essay

Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.

In this essay, the author

• Explains that a manager is an organizational member responsible for planning, organizing, leading, and controlling the activities of the organization so that the goals can be achieved.
• Explains the concept of management within an organization occurs in an organizational setting. organizations compromise a group of individuals who work together toward common goals.
• Explains that managers at all levels of the organizational hierarchy must engage in planning. planning involves setting goals and defining the actions necessary to achieve those goals.
• Explains that organization involves determining the tasks to be done, which will do them, and how those tasks will be managed and coordinated. managers of an organization have to put a work team together so that proper information, resources and tasks can flow properly and efficiently
• Explains that managers should be able to lead the members of their work groups toward the accomplishment of the organization’s goals. they must understand the dynamics of individual and group behavior, motivate employees, and be effective communicators.
• Explains that managers should monitor the performance of the organization, as well as their progress in implementing strategic and operational plans. controlling is monitoring performance, identifying deviations between planned and actual results, and taking corrective action.
• Explains that managers are classed on different levels in terms of the skills they need and the activities they are involved in. in most organizations, there are three levels of managers.
• Explains that first-line managers supervise the individuals who are directly responsible for producing the organization’s product or delivering its service. they carry titles such as production supervisor, line manager, section chief, or account manager.
• Explains how managers can maintain a good organization by controlling quality effectively through job rotation, self-managed teams, and total quality management.
• Explains that quality is a very important thing in an organization and that it is impossible to improve the quality of products without major changes in all aspects of the organization.

1102 words

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explanatory essay

Quality – the organization through individual and collective actions focuses on meeting customer needs, recognizing that customer perception identifies quality.

In this essay, the author

• Explains that the paper shows the research has done to improve the performance of the employees through total quality management.
• Explains computer aided statistical process and quality monitoring software and technology to improve deviation and variation in the products.
• Explains training in computerized statistics tests and application for sample checking, usage of data, and checking errors in the manufacturing process.
• Opines that customer-focused organizations should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
• Explains that leaders establish unity of purpose, direction, and the internal environment of the organization. they create the environment in which people can become fully involved in achieving organization’s objectives.
• Explains that people at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
• Explains process approach – a desired result is achieved more efficiently when related resources and activities are managed as process.
• Explains that a system approach to management contributes to the organization’s effectiveness and efficiency by identifying, understanding and managing interrelated processes.
• Explains that effective decisions are based on logical and intuitive analysis of data and information.
• Explains that mutually beneficial supplier relationships enhance the ability of both organizations to create value.
• Opines that a strong sense of job security was key to encouraging acceptance of quality initiatives.
• Opines that training was important, but the extent to which programs were specifically linked to quality or teamwork mattered.
• Explains that cooperative relationships with employee representatives were an important element in easing the acceptance of tqm. all the case study firms were unionized.
• Explains that short-term pressures tended to undermine tqm initiatives. they were of two kinds: production pressure, which made it hard for quality activities to be maintained, and financial pressure.
• Explains that total quality management is a management approach followed by organizations to provide quality products continuously to achieve long-term success through customer satisfaction.
• Explains ‘s argument about the role of the management in attaining the quality.
• Explains that the research carried out in 2006 by idris and zairi would help the employers to maintain quality. tiona vandevender (2011) has shown total quality management linked with human resource.
• Opines that total quality management is a business approach that aims at providing the quality products to satisfy the customers.

1420 words

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