Definition of Quality | Quality Tools | Industrial Quality Standards

Quality plays an important role either in manufacturing or service industries. Controlling and improving quality has become an important strategy in both industries. In this competitive world, quality has become one of the most important customer decision factors in the selection of various products and services. Thus for a profitable business, an organisation should impress customers by providing good quality products or services.

For example, we use products or services every now and then. Let say, it doesn’t meet our expectation which means it is of bad quality. And ‘if it satisfies our requirement then it is of good quality’. We should keep in mind that, regardless of the grade, the quality should be good. In any case, the quality cannot be compromised. Thus quality is a value for a performance or a service.