Email templates about goods

How to reject faulty goods

Dear …

[Name the appliance, make and if possible the model]

I bought the above [item] from your shop on [date]. It has serious defects.

[Describe problems].

I understand I am entitled to expect things I buy to be of acceptable quality. The [item] I bought does not reach this standard considering the problems I have had.

I am therefore asking you for a refund of the [amount] I paid for the [item] [or to replace the item with another in good working order].

A copy of my [receipt/guarantee] is enclosed.

I trust this matter can be resolved quickly and look forward to your early reply.

Point of Law

The Consumer Guarantees Act says any goods you buy must be of acceptable quality. If a product has a major fault then you have the right to reject it and be given a replacement or get your money back. The choice is yours.

You can also reject goods if the problem is minor but the retailer must have been given the chance to put things right and has refused or is unable to do so.