FAQ

HOW DOES IT WORK?

If you are reselling your Balenciaga items through consignment, the reselling steps are as follows:

1) Choose from the below two services to start reselling :
– Drop off your piece at one of the selected Balenciaga stores. 
– Organize a free pick-up service at an address of your choice in the US, France, UK, Italy and Singapore.
Use this link to schedule a drop off or pick-up. 

2) We evaluate and list your items
Our expert team will take care of the photography, pricing and product description of your items. The price of your items are based on an algorithm that takes into consideration market trends, demand and the item’s condition. Once you approve our pricing proposal, we will list your items across our global network of marketplaces simultaneously.

3) You are rewarded
Once your items sell, you will have the choice to receive payment as Balenciaga voucher – with an extra 20% added – or as cash via bank transfer. The amount you receive is the full amount quoted in our pricing proposal. The voucher is received via e-mail and needs to be presented in an electronic or printed version of it at the store. 

If you are reselling iconic Balenciaga bags and sneakers to receive a Balenciaga instant voucher – with an extra 30% added – the process is the same but difference is once you approve our pricing proposal you will receive instant payment as Balenciaga voucher – with an extra 30% added. 

The Balenciaga voucher is received via email, is valid for 1 year from the date it was issued and must be redeemed in one shopping trip. It is currently ONLY redeemable in a selection of Balenciaga stores and can ONLY be used in the country of issuance as per below:

Euro Zone:
Balenciaga Montaigne, Paris
Balenciaga Saint-Honoré, Paris
Balenciaga Cannes, Cannes
Balenciaga Monaco, Monaco
Balenciaga Rome, Rome
Balenciaga Montenapoleone, Milan
Balenciaga Florence, Florence
Balenciaga Venice, Venice
Balenciaga Madrid, Madrid

US Dollar:
Balenciaga Rodeo Drive, Beverly Hills
Balenciaga Madison Flagship, New York

 
Pound Sterling:
Balenciaga Sloane Street, London 

Singapore Dollar:
Balenciaga Paragon, Singapore
Balenciaga Marina Bay Sands, Singapore

WHY WAS MY ITEM  REJECTED, AND WHAT HAPPENS IF SOME OF THE ITEMS I SEND ARE NOT ACCEPTED WHILE THE OTHER ONES ARE ?

Every item is reviewed by our team of experts. Items are declined when they don’t meet our Condition guidelines (excellent condition), when we can’t verify authenticity, or when it’s a category of item that can’t be resold win the second-hand market (e.g.swimwear).  If an item does not pass the quality & authenticity tests, you can choose between donating item or getting it back. In case of the latter Reflaunt will ship the pieces back to you at the cost of 15€ per item to cover costs. Only the item that was rejected will be returned to you or donated at your choice. For the item(s) that were accepted, Reflaunt will share an estimated net pay for your approval to continue on the resell process.

WHAT HAPPENS IF I DON’T ACCEPT REFLAUNT’S VALUATION OF THE ITEM AND DECIDE TO GET IT BACK? WILL I HAVE TO PAY THE SHIPPING COSTS?

The item is returned to you at the cost of 15€ per item to cover Reflaunt’s costs, or you can choose to donate them. 

WHERE ARE THE ITEMS SOLD AND CAN I CHOOSE WHERE THE ITEMS ARE SOLD ? 

Items are sold in Reflaunt’s network of over 25 amongst the best luxury resale marketplaces worldwide such as Vestiaire Collective, Tradesy, Rebelle, The Next Closet, Hewi… Chosen for their excellence in service, traction, reputation and fit with our stock to ensure fastest sell-through with maximum payout.  You can not choose where the items are sold : Reflaunt has the expertise of listing your items in the marketplaces that will allow you to sell faster and for the highest payout.

DO THE PIECES HAVE A LIFE DURATION ON THE MARKETPLACES AND WHAT HAPPENS IF MARKETPLACES CANNOT MANAGE TO SELL AN ITEM ?

If the product is not resold within 180 days from the date you approved Reflaunt’s pricing proposal, the product can be returned at no returning fees.
If you wish the product to be returned before 180 days, it will be at your expense.

WHEN WILL MY ITEMS BE READY TO RESELL ?

Once items arrive in our warehouse, it usually takes 8-10 working days to review, price and photograph your items before they can be listed. We’ll email you once your pieces have arrived and will confirm when they are listed. You can also view and keep track of resell items in your Reflaunt account under My Wardrobe.

CAN I CHANGE MY MIND ABOUT SELLING AN ITEM?

Yes, you can simply email [email protected] and confirm the details of the item you no longer wish to resell. The sale will be suspended once you have received a confirmation email and the product will be returned to you within 30 days at a cost of 15€ per item.

HOW DO I KNOW WHEN MY ITEMS ARE SOLD AND IS THERE A REMINDER SENT IN CASE THE PRODUCT IS NOT SOLD ?

Once a sale has been confirmed, we will notify you via email and you will be able to choose your payment either in Balenciaga voucher with an extra 20% in value or in cash. Reflaunt will maintain constant communication to update you on your listings. You can also check the status of your items in your Reflaunt account under My Wadrobe. 

HOW DO I SHIP MY PRE-LOVED ITEMS?

You can choose between either arranging a pick up collection by selecting your preferred date, time and address, or drop it off in our selected Balenciaga stores.

In the case of pick-up, place your items in a parcel and attach to it the shipping label emailed to you (within 48 hours from when your resell request has been submitted, only one shipping label per parcel unless otherwise specified by us). For in-store drop-offs, place your items in a parcel and bring your QR code to be verified in store.You’ll receive an email once your items arrive in our warehouse.

CAN I CHANGE MY SCHEDULED PICK-UP?

When you arrange a collection you’ll be asked if you can be flexible with the pick-up time as the driver may arrive up to two hours earlier than your selected time slot. This is to help the driver collect other resell items in your area and reduce our carbon footprint. Please try to avoid making changes where possible.

IS MY ITEM COVERED AGAIN LOSS OR DAMAGE

You are responsible for all risk or loss or damage to the Item until We take physical possession of it when it reaches our warehouse. We accept the risk of loss or damage of items only when (i) We take physical possession of the item(s), or (ii) You use Our approved, pre-paid shipping label and Approved Shipment and the label is processed into Our approved shipping vendor’s tracking system. If an item is damaged, stolen, or lost while in Our possession or during Approved Shipment and the loss is confirmed by the courier, it will be treated as Sold and We will refund value of the item. If the item is priced, the price will be based on the amount disclosed. If the item is not priced, We will pay an estimated purchase price. Such Estimated Purchase Price will be determined by Our sole discretion based on the information provided and the item’s estimated price net of all commissions, cost of shipping and duties. For more information, please refer to our Terms And Conditions.