Five Dimensions Of Service Essay – 742 Words | Bartleby

This Chapter gives discussion on the result discovered and conclusion watched aftereffects of the impacts of service quality dimension on customer satisfaction and loyalty in the managing the bank industry.

5.1 Discussion
So as to assess the service quality performance, the five dimensions of service quality model were used. From the five dimensions of service quality model, the banks were found to be top-quality in providing appealing service environment. The banks are good in tangibility, reliability, assurance, and empathy dimensions. The mean score value for responsiveness is last compared with other dimensions indicating lesser performance of these banks in this dimensions of service quality. This is the part where banks need to work with the aim of improving customer perception of service quality.

The outcomes of this report shows all service quality dimensions are positively correlated with customer satisfaction and loyalty indicating quality banking service as a necessity for establishing and having a satisfied and loyal customers. As to the correlation result, assurance and responsiveness are the leading factors of

Chapter Five: Discussion and ConclusionThis Chapter gives discussion on the result discovered and conclusion watched aftereffects of the impacts of service quality dimension on customer satisfaction and loyalty in the managing the bank industry.5.1 DiscussionSo as to assess the service quality performance, the five dimensions of service quality model were used. From the five dimensions of service quality model, the banks were found to be top-quality in providing appealing service environment. The banks are good in tangibility, reliability, assurance, and empathy dimensions. The mean score value for responsiveness is last compared with other dimensions indicating lesser performance of these banks in this dimensions of service quality. This is the part where banks need to work with the aim of improving customer perception of service quality. Bank employee those who specially have contact with customer need to be continuously trained with proper skill of providing caring and prompt service.The outcomes of this report shows all service quality dimensions are positively correlated with customer satisfaction and loyalty indicating quality banking service as a necessity for establishing and having a satisfied and loyal customers. As to the correlation result, assurance and responsiveness are the leading factors of