How to Create a Quality Manual
-
Mục lục
1.
Create an outline of the material that you will need to include. An outline will help you in organizing and presenting the material, and it will also provide a rough sketch of the table of contents that you will include in the manual. Be sure to organize your outline with points, such as the following where appropriate: purpose and score of the manual, major policies, definitions relevant through the entire manual, company history, organization and management and relevant responsibilities of the company, details about the facilities, resources management, methods and procedures for each relevant system, handling and storage procedures, recordkeeping, accident prevention and safety, and corrective actions. This outline will later serve in creating a table of contents.
-
2.
Prepare the details for each section that you will include in the manual. Be sure to collect the information accurately to ensure that the material going into the manual is accurate and complete. Contact each department, where appropriate, and verify procedural rules from governing or auditing organizations.
-
3.
List any steps in a clear and straightforward manner. Use language that is easy to understand and to follow. Define words that need to be defined, and avoid jargon or ambiguous descriptions that are not appropriate.
-
4.
Create clear headings and subheading for explaining the separate sections of the manual. Maintain consistency in how you present the information. Bear in mind that the quality manual is intended for others to read and follow, so the material within it needs to make sense to other readers.
-
5.
Add the table of contents to the beginning of the manual. Although the table of contents comes first, you should not add it until you have more or less finished the manual, to ensure that you know where everything is actually located within the manual. If relevant or required, include an index as well.
-
6.
Review and revise carefully, checking not only for basic typographical errors but also for errors in policy descriptions. All information needs to be as accurate as possible, particularly when concerned with avoiding corrective actions during audits.
