Luxury White 650gsm Hotel-Quality Towels | Tielle Love Luxury – Tielle Love Luxury by Tradelinens
Shipping & Returns
UK Deliveries
Delivery charges are £4.95 for UK mainland delivery and is free on UK orders over £75.00.
Goods are normally dispatched within 48 hours after we have accepted your order. Please note we are extremely busy at the moment, so we kindly ask that you allow 5-7 working days for your order to be despatched.
International deliveries
Delivery charges for orders being delivered within the EU are £35.00. Delivery charges for orders being delivered to the USA mainland are £110.00. Please note, whilst you will not be charged UK VAT on your international order you may be subject to customs, duty or taxes upon arrival into the country. Both these and any delays in delivery are out of our control so if you are worried about any charges please check the customs duty thresholds of the country your items are being delivered to first.
We are experiencing delays with shipping outside of the UK and asking customers to allow 7-10 days for shipments to arrive after despatch, particularly within the EU.
Returns
We hope you love your Tielle Love Luxury goods but if you need to return anything to us, here’s what you need to know. If you are not 100% satisfied with your goods then please return them to us in the same unused, re-saleable condition that you received them, within 14 days of delivery, and we will refund you the full amount of the product(s) purchased.
Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty or damaged, please call us on +44 1442 843769, between 9am and 5pm (UK time). Please note that personalised and embroidered items are not returnable or refundable unless the item is faulty.
To return to us, simply fill out the returns section on the front of your delivery note, package your parcel securely including the delivery note inside and visit our DPD portal to arrange a hassle-free return.
