[PDF] E-Service Quality : A Conceptual Model | Semantic Scholar
The concept and nature of quality dynamics in services
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Business
2008 IEEE International Conference on Service Operations and Logistics, and Informatics
The purpose of this paper is to discuss the dynamic nature of customer perceived service quality and conceptualize this phenomenon. Earlier service quality models have mostly found service quality to
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2
A Conceptual Model of Service Quality
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Business
A model of service quality is developed which includes three groups of service quality components: physical and procedural, behavioural, and judgemental. Classification schemes for service operations
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1,614
How product quality dimensions relate to defining quality
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Business
Uses survey results from a national sample of quality managers to examine the relationship between how a firm defines quality and what product quality dimensions it considers important to its
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139
