[PDF] Technology’s Impact on the Gaps Model of Service Quality | Semantic Scholar
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Exploring Service Science
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Business, Computer Science
Lecture Notes in Business Information Processing
This study proposes and provides empirical evidence that service digitalization positively moderates the effect of service modularization on service flexibility and shows that service flexibility has a positive effect on service value which is an important factor for firms’ market success.
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3
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An Experience-based Collaborative Service System Model
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Computer Science
This paper presents an experience-based service system model that explicitly includes consumer participation in the service design process and characterization of the multidimensional nature of services based on three different ontological frameworks from the literature.
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8
INFORMATION SYSTEMS AND CONSUMERS PARTICIPATION IN THE DESIGN OF TECHNOLOGY-ENABLED SERVICES
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Business
The primary objective of this paper is to identify the challenges associated with the information systems being used in a telecommunication organization of an emerging economy, when there is a need
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Chapter 26 Closing the Expected and Perceived Service Gap in the Jordanian Hotel Industry: A Gap-driven Analysis
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Business
Research in Corporate and Shari’ah Governance in the Muslim World: Theory and Practice
The aim of this chapter is to investigate factors affecting four of the gaps encompassed in the GAP model, which then results in Gap 5, the so-called customer gap, related to the variance between
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Service Engineering and Management
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Business
Services dominate western economies, accounting for about 70% of employment and gross value added. Moreover, services are the only part of western economies to have expanded in terms of employment in
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