Quality Analyst In Call Center Job Interview Questions and Answers

1. Explain yourself in one line?

When you respond, keep in mind the type of position you are interviewing for like Quality Analyst In Call Center based job, the company culture, and the work environment. Your answer should help show the interviewer why you’re a match for the job and for the company.
Sample answers are:
☛ I’m a people person. I really enjoy meeting and working with a lot of different people.
☛ I’m a perfectionist. I pay attention to all the details, and like to be sure that everything is just right.
☛ I’m a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best.
☛ I’m efficient and highly organized. This enables me to be as productive as possible on the job.
☛ I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner.

2. Tell me a difficult situation you have overcome in the workplace?

Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers As Quality Analyst In Call Center.
Answering this question right can help you demonstrate all of these traits.
☛ Use real-life examples from your previous roles that you are comfortable explaining
☛ Choose an example that demonstrates the role you played in resolving the situation clearly
☛ Remain professional at all times – you need to demonstrate that you can keep a cool head and know how to communicate with people

3. What do you consider to be your greatest achievement so far and why?

Be proud of your achievement, discuss the results, and explain why you feel most proud of this one. Was it the extra work? Was it the leadership you exhibited? Was it the impact it had?

4. Tell us about a suggestion you have made that has benefited an organization you’ve worked for?

This is another opportunity to show the interviewer what you’re capable of so make sure to be prepared for this type of question. Have an example ready and make sure its an example of a suggestion you’ve made that was accepted and that have positive influence. If you can come up with an example that relates to the position you’re applying for that would be even better.

5. What motivates you?

I’ve always been motivated by the challenge – in my last role, I was responsible for training our new recruits and having a 100% success rate in passing scores. I know that this job is very fast-paced and I’m more than up for the challenge. In fact, I thrive on it.

6. Why are you interested in working As Quality Analyst In Call Center for [insert company name here]?

Bad Answer: They don’t have a good reason, or provide a generic answer, “I think it represents a great opportunity.”

Good answer: One that shows they’ve done research on the company, and are truly excited about specific things they can do at the job. This not only shows enthusiasm for the work and basic preparation skills, gives you clues about the cultural fit.

7. How do you measure success?

There may be several good answers. Some include: you’re able to set realistic, yet aggressive goals that push you and you’re able to achieve them, you go the extra mile on all projects, client satisfaction is high, your boss is elated at your performance on all projects, etc.

8. What is the most irritating thing you’ve experienced about your co-workers?

This question is designed to find out if you get along well on team, with other and whether or not you’ll be a fit with the interviewer’s organization. It’s a trap. Think real hard but fail to come up anything that irritated you about your co-workers. A short positive response is best.

9. Have you ever been caught stealing, or better yet, have you ever stole anything?

I guess everyone takes a pen or paper or little things like that. But other than that, NO. I have never stole from my employers or better yet As Quality Analyst In Call Center, from anyone.

10. When were you most satisfied in your job As Quality Analyst In Call Center?

I’m a people person. I was always happiest and most satisfied when I was interacting with community residents, making sure I was able to meet their needs and giving them the best possible comfort in a tough situation. It was my favorite part of the job, and it showed. Part of the reason I’m interested in this job is that I know I’d have even more interaction with the public, on an even more critical level.

11. What are your strengths As Quality Analyst In Call Center?

This is one of the most common questions you will be asked. Give an answer relevant to the skills and qualities relevant to the position you are applying to. The interviewer is trying to find if your strengths match the job. For example, if you are applying for a job As Quality Analyst In Call Center where accuracy is an important issue, one of your strengths could be that you have an eye for detail. It may useful to find different words to describe similar attributes and qualities in order to avoid repetition.

12. What type of people do you not work well with?

Be very careful answering this question as most organization employ professionals with an array of personalities and characteristics. You don’t want to give the impression that you’re going to have problems working with anyone currently employed at the organization. If you through out anything trivial you’re going to look like a whiner. Only disloyalty to the organization or lawbreaking should be on your list of personal characteristics of people you can’t work with.

13. What position do you prefer on a team working on a project?

Do not claim to be comfortable with a specific role if you in are in fact not comfortable with it. However, if you have no problem working in certain roles or situations, be sure to discuss this with the interviewer.

14. What do you consider ethical spending on an expense account?

It depends on the role – but the better way to answer this is to ask the interviewer what their expectations are with regards to what the role can expense and then simply state that you’ll stay within those parameters

15. You notice there are too many non productive internal meetings being held, what do you do?

Reach out to your boss and let him know that first you value his leadership and organization but that you are being overwhelmed with the amount of non productive internal meetings.

16. How well do you perform under pressure?

This is a fair question, as potential employers want to know if you’re going to be able to get the job done even when things get a little bit stressful. You may say that you thrive under pressure or that you’re able to get the job done even when things get a little bit stressful, just make sure to provide some real world examples of your ability to work under pressure in a prior job.

17. Have you ever you have been in a position As Quality Analyst In Call Center where you’ve had to fire someone? How did you feel about that experience?

Be very thoughtful about your answer. This is a very serious matter for most companies and requires a very serious answer. You need to express that you will do it when it is the right thing to do but you don’t want to give the impression that you’re callus to the process. Don’t forget that firing is not the same as laying someone off – it typically is for the direct benefit of the company.

18. Tell me about yourself?

There are some questions that your potential employer aren’t allowed to ask (but trust me, they probably want to). For instance, they shouldn’t really ask about your family or how far away you live from your potential place of employment. If you can find a way to answer these questions anyway (with the answers they want to hear), that will give them a little added info to help them make the (right) decision!

19. What is your philosophy towards work?

This is typically a straightforward question that merits a straightforward answer. Do you have strong worth ethic? Will you do whatever it takes to make sure the job gets done? Just say so in your response. Keep it short, direct and positive.

20. What are your weaknesses for Quality Analyst In Call Center position?

Try not to be too critical when answering this question. Instead, pick one of your weaknesses and try to turn it into a positive.
For example, you could be a perfectionist, which means that you sometimes take longer on tasks, but you make sure that they are completed to a high quality. It is important to make a negative into a positive as it doesn’t make you appear overly critical and shows you can reflect on your own performance.

21. Describe a time when you put your needs aside to help a co-worker understand a task. How did you assist them? What was the result?

The key is to show that the mentoring of a co-worker was first a higher priority than the task you had at hand (remember, you want to show that you focus on highest priority tasks first). Then, describe in detail how you helped them not only complete the task but learn to do it on their own. You want to teach them HOW to fish and not to simply fish for them.

22. What do you consider to be your greatest strength?

There isn’t any right answer. Just make sure to make your response positive and true. A few good examples include: Your ability to solve complex problems, Your ability to work well on a team, Your ability to shine under pressure, Your ability to focus in chaotic situations, Your ability to prioritize and organize, Your ability to cut through the fluff to identify the real issues, Your ability to influence other positively. If your strength relates to the position in question that will be more beneficial – but again be honest, don’t create a strength for yourself just because you think it will sound good.

23. What’s your management style?

The best managers are strong but flexible, and that’s exactly what you want to show off in your answer. (Think something like, “While every situation and every team member requires a bit of a different strategy, I tend to approach my employee relationships as a coach…”) Then, share a couple of your best managerial moments, like when you grew your team from five to 15 or coached an underperforming employee to become the company’s top employee.

24. If you were hiring a person for this job As Quality Analyst In Call Center, what would you look for?

Discuss qualities you possess required to successfully complete the job duties.

25. How do you handle confidentiality in your work?

Often, interviewers will ask questions to find out the level of technical knowledge As Quality Analyst In Call Center that a candidate has concerning the duties of a care assistant. In a question such as this, there is an opportunity to demonstrate professional knowledge and awareness. The confidentiality of a person’s medical records is an important factor for a care assistant to bear in mind.

26. How would you describe your approach to Quality Analyst In Call Center?

In more general terms, a question such as this gives a candidate the opportunity to talk about their professional philosophy and skills. While the question is general in nature, the best answers are usually quite specific, picking one or two points and exemplifying them with instances from personal history.

27. What did you major in and why?

Tell them your major and the motivations behind why you chose it and how it’s helped to prep your of this potential job.

28. What does “collaboration with teammates” mean to you?

Drinking at the water cooler together is not the best example. Think of how you can collaborate with teammates to generate new ideas, to create initiatives to impact the business’ success for the better (specifically in the department that you’re applying for). For example, if you’re applying to marketing, collaboration could mean discussing new ways of social media advertising to reach an audience of over a million people to strengthen the brand awareness of the company.

29. Do you value recognition or pay more? Why?

Either preference is fine, but just remember you have to be able to explain why. If you say recognition, then back that up by describing how achievement really carries weight with you and how you like to feel valued in the work that you do because it validates that you’re helping your teammates / customers and so forth. If you choose money, you can also explain that is important to you as validation and you can highlight how money is important to you because of your goals (financial security, providing for your family, and so forth). The key is to be authentic with your answer. However, if you say you value pay more because you’re greedy – know that doesn’t align usually to most company’s values/vision.

30. If you were an animal, which one would you want to be?

Seemingly random personality-test type questions like these come up in interviews generally because hiring managers want to see how you can think on your feet. There’s no wrong answer here, but you’ll immediately gain bonus points if your answer helps you share your strengths or personality or connect with the hiring manager. Pro tip: Come up with a stalling tactic to buy yourself some thinking time, such as saying, “Now, that is a great question. I think I would have to say… ”

31. How do you deal with conflict in the workplace As Quality Analyst In Call Center?

When people work together, conflict is often unavoidable because of differences in work goals and personal styles. Follow these guidelines for handling conflict in the workplace.

☛ 1. Talk with the other person.
☛ 2. Focus on behavior and events, not on personalities.
☛ 3. Listen carefully.
☛ 4. Identify points of agreement and disagreement.
☛ 5. Prioritize the areas of conflict.
☛ 6. Develop a plan to work on each conflict.
☛ 7. Follow through on your plan.
☛ 8. Build on your success.

32. What other companies are you interviewing at?

Be open and share if you are indeed interviewing elsewhere, but do it in a humble way. This way you don’t seem arrogant and the interviewer knows your skills are valued by other companies. This also tends to make them want you more as they know they are competing for your services.

33. Describe yourself in three words?

Pick three adjectives but then back up each with a real life story that demonstrates those characteristics.

34. What is your greatest failure As Quality Analyst In Call Center, and what did you learn from it?

When I was in college, I took an art class to supplement my curriculum. I didn’t take it very seriously, and assumed that, compared to my Engineering classes, it would be a walk in the park. My failing grades at midterm showed me otherwise. I’d even jeopardized my scholarship status. I knew I had to get my act together. I spent the rest of the semester making up for it, ended up getting a decent grade in the class. I learned that no matter what I’m doing, I should strive to do it to the best of my ability. Otherwise, it’s not worth doing at all.

35. What is the most important lesson / skill you’ve learned from school?

Think of lessons learned in extra curricular activities, in clubs, in classes that had a profound impact on your personal development. For example, I had to lead a team of 5 people on a school project and learned to get people with drastically different personalities to work together as a team to achieve our objective.

36. If you look at a clock and the time is 3:15, what’s the angle between the hour and the minute hands?

Usually, if the answer to a brainteaser seems too easy, chances are the answer’s wrong. And in this case, the answer is not zero degrees. The hour hand, remember, moves as well. That is, in addition to the minute hand. And so, at 3:15, the hour hand and the minute hand are not on top of each other. In fact, the hour hand has moved a quarter of the way between the 3 and 4. This means it’s moved a quarter of 30 degrees (360 degrees divided by 12 equals 30). So the answer, to be exact, is seven and a half degrees (30 divided by four).

37. How many basketballs would fit in this room?

One. You did not ask what is the maximum number of basketballs you can fit in the room.

38. If someone had to say something negative to you, what would they say?

Again, be honest about sharing a story here about someone who may not have gotten along with you in the office here and explain how you were able to fix that relationship or change your attitude/action to be a better person / coworker.

39. Do you like being around people?

People skills are a necessity for medical assistants. When answering this question, be sure to show that you enjoy interacting and working with others and that you also derive great enjoyment from helping others. This will show that you are a team player and that you would be a valuable team member As Quality Analyst In Call Center.

40. If you could offer suggestions on how to improve our company, what would you say?

Examine the trends of the company and also where there may be some weaknesses (news articles often document this on public companies or look at their competitors to see how they’re positioning it against them.) Then, once you have that knowledge, think creatively on how you could improve upon that weakness for them.

41. What is it about this position As Quality Analyst In Call Center that attracts you the most?

Use your knowledge of the job description to demonstrate how you are a suitable match for the role.

42. What qualities do you believe are important to have as a manager?

Great managers tend to empower their employees to be successful through strong coaching. They understand how to manage relationships – this is commonly referred to emotional intelligence. They have to be able to handle both client and staff situations that require them to be calm under pressure to clearly think of solutions to complex problems. Most importantly they must be able to articulate the vision to the team and inspire them to work together to collectively achieve that goal

43. Have you ever mentored anyone before? If yes, describe the situation?

Describe a time where you’ve helped someone else. Mentor ships can be informal so as you’ve helped someone over a period of time that can certainly count. The key is to highlight how you utilized certain skills/attributes like coaching, teaching, patience, communication skills, and so forth to mentor that person.

44. Why do you feel you will excel at rhis job?

This question presents an excellent opportunity for you to discuss your education, qualifications and personal traits. You might say something like “I studied property management as well as behavior during my college years and I have two years’ experience in real estate.
I can gauge the homes or apartments in which clients will be interested based solely upon the needs of their families. Finally, my organizational skills will allow me to schedule appointments or showings confidently and arrive for them punctually.” This shows your interviewer that you have all of the skills necessary to become successful not only for yourself, but also for your employer.

45. Do you have the ability to articulate a vision and to get others involved to carry it out?

If yes, then share an example of how you’ve done so at work or college. If not, then discuss how you would do so. Example: “I would first understand the goals of the staff members and then I would align those to the goals of the project / company. Then I would articulate the vision of that alignment and ask them to participate. From there, we would delegate tasks among the team and then follow up on a date and time to ensure follow through on the tasks. Lastly, we would review the results together.”

46. Do you work well on a team? How would you define teamwork?

I would define team work as getting the job done As Quality Analyst In Call Center whether that means if I have to do more then the guy next to me as long as the work gets finished.

47. How articulate are you in expressing your ideas?

One of the best ways to answer this question is clearly articulate three points that demonstrate how articulate you are (and in a sense show that in a live setting) – for example: “I would say I’m articulate because one, I typically gather my thoughts before speaking, two, I organize my thoughts well, and three I’m concise when making a point.

48. How meticulous are you with details?

Being detailed is important for many types of job roles. Typically you want to highlight how you’ve done that in previous roles. Example: “Being meticulous is important to me. In my last job, I had to count the money in the register as a cashier to make sure it matched to the receipts down to the last penny.” This was to ensure there wasn’t any “wrongdoing” at the company by any of the cashiers and I was always accurate in my reports.

49. How would you estimate the weight of the Chrysler building?

This is a process guesstimate where the interviewer wants to know if you know what to ask. First, you would find out the dimensions of the building (height, weight, depth). This will allow you to determine the volume of the building. Does it taper at the top? (Yes.) Then, you need to estimate the composition of the Chrysler building. Is it mostly steel? Concrete? How much would those components weigh per square inch? Remember the extra step: find out whether you’re considering the building totally empty or with office furniture, people, etc. If you’re including the contents, you might have to add 20 percent or so to the building’s weight.

50. What is your biggest fear?

Don’t try to sugarcoat the answer by listing something ambitious as a fear, unless you truly mean it (for example: I fear being a great leader) – Share your real fears but discuss how you would overcome them.

51. How would you observe the level of motivation of your subordinates?

Choosing the right metrics and comparing productivity of everyone on daily basis is a good answer, doesn’t matter in which company you apply for a supervisory role.

52. What is your biggest achievement?

Quality work to be is about doing work to the require or set standard, which is very important when it comes to warehouse operations.

53. What would you like to have accomplished by the end of your career?

Think of 3 major achievements that you’d like to accomplish in your job when all is said and done – and think BIG. You want to show you expect to be a major contributor at the company. It could be creating a revolutionary new product, it could be implementing a new effective way of marketing, etc.

54. How would your friends describe you?

My friends would probably say that I’m extremely persistent – I’ve never been afraid to keep going back until I get what I want. When I worked as a program developer, recruiting keynote speakers for a major tech conference, I got one rejection after another – this was just the nature of the job. But I really wanted the big players – so I wouldn’t take no for an answer. I kept going back to them every time there was a new company on board, or some new value proposition. Eventually, many of them actually said “yes” – the program turned out to be so great that we doubled our attendees from the year before. A lot of people might have given up after the first rejection, but it’s just not in my nature. If I know something is possible, I have to keep trying until I get it.

55. How do you evaluate your ability to handle conflict?

I pride myself on being a good problem solver. Through my previous job and management positions I have faced numerous conflicts in different situations, and my experiences have helped me to hone my issue resolution skills. I believe that it is important to get to and address the root of the issue, in a respectable manner.

56. Describe to me the position As Quality Analyst In Call Center you’re applying for?

This is a “homework” question, too, but it also gives some clues as to the perspective the person brings to the table. The best preparation you can do is to read the job description and repeat it to yourself in your own words so that you can do this smoothly at the interview.

57. How would you define success?

Success is defined differently for everybody. Just make sure the parameters are defined by you with regards to work life balance, financial gain, career growth, achievements, creating meaningful work / products and so forth. If you can clearly articulate what it means to you that is a strong answer.

58. How would you motivate your team members to produce the best possible results?

Trying to create competitive atmosphere, trying to motivate the team as a whole, organizing team building activities, building good relationships amongst people.

59. How do you handle stressful situations?

By remaining calm, weighing out all my options and executing a plan to get the situation resolve .

60. How do you think I rate as an interviewer?

I think you did fine. I’m sure you’ve conducted a lot of interviews, and it’s probably second nature for you now. Thanks for taking the time to meet with me today. I’m sure you have a lot of things you have to juggle every day.
I’d say you rate at least ten out of ten. The questions you asked seemed spot on. I can tell you guys are working hard to find the perfect applicant for the job. I’m glad I could meet with you.

61. What does quality work mean to you?

Quality work to be is about doing work to the require or set standard, which is very important when it comes to warehouse operations.

62. How do you act when you encounter competition?

This question is designed to see if you can rise the occasion. You want to discuss how you are the type to battle competition strongly and then you need to cite an example if possible of your past work experience where you were able to do so.

63. What do you think we could do better or differently?

This is a common one at startups. Hiring managers want to know that you not only have some background on the company, but that you’re able to think critically about it and come to the table with new ideas. So, come with new ideas! What new features would you love to see? How could the company increase conversions? How could customer service be improved? You don’t need to have the company’s four-year strategy figured out, but do share your thoughts, and more importantly, show how your interests and expertise would lend themselves to the job.

64. Do you like to start personal relationships with other employees?

Well, the right answer is yes and no. Good personal relations can improve the overall performance of a team. But on the other hand, you should not let your emotions to affect your decisions in work.

65. What’s the least rewarding work you’ve ever done and why?

Describe work you’ve done that you feel doesn’t take advantage of your full potential. For example, “I once had to make paper copies for my job and I feel it didn’t take full advantage of my skills. However, it did teach me to be humble in my work and to appreciate a good opportunity when it arose to use my skills”

66. Explain me about a time when you reached a goal within a tight deadline?

I work well under pressure to meet deadlines without jeopardizing the quality of my work. I have always worked in a fast pace environment where we are constantly under pressure to achieve best results within a time frame.

67. What schedule do you hope to work? Are you willing to work extra hours?

Be honest. If you really want the job and are willing to work any schedule needed, say so. If, however, you have no intention of working late hours or weekends, simply let the interviewer know the hours that you are available to work. The same applies to extra hours. You are more likely to be hired if you are willing to work any time you are needed. However, saying that you are willing and then complaining about the hours once you start working is a recipe for disaster.

68. How many square feet of pizza are eaten in the United States each month?

This is a classic guesstimate question where you need to think aloud. And so first off you round the U.S. population to 300 million people (it’s actually about 315 million but rounding will be much easier and your interviewer will not score you lower for rounding). Then estimate how many people eat pizza. A decent educated guess is two out of every three people, or 200 million. Now let’s say the average pizza-eating person eats pizza twice a month, and eats two slices at a time. That’s four slices a month. If the average slice of pizza is perhaps six inches at the base and 10 inches long, then the slice is 30 square inches of pizza. So, four pizza slices would be 120 square inches (30 times 4).
Since one square foot equals 144 square inches (12 times 12), let’s assume that each person who eats pizza eats one square foot per month. Since there are 200 million pizza-eating Americans, 200 million square feet of pizza are consumed in the U.S. each month. To summarize: 300 million people in America, 200 million eat pizza, average slice of pizza is six inches at the base and 10 inches long or 30 square inches, average American eats four slices of pizza a month, four pieces times 30 square inches equals 120 square inches (one square foot is 144 square inches), so let’s assume one square foot per person, and thus one square foot times 200 million people equals 200 million square feet of pizza a month.

69. How good are you at problem solving?

Describe the problem first and then discuss how you were able to fix it.

70. What do you know about the company?

Any candidate can read and regurgitate the company’s “About” page. So, when interviewers ask this, they aren’t necessarily trying to gauge whether you understand the mission-they want to know whether you care about it. Start with one line that shows you understand the company’s goals, using a couple key words and phrases from the website, but then go on to make it personal. Say, “I’m personally drawn to this mission because…” or “I really believe in this approach because…” and share a personal example or two.

71. What are three positive things your last boss would say about you?

It’s time to pull out your old performance appraisals and boss’s quotes. This is a great way to brag about yourself through someone else’s words:
“My boss has told me that I am the best designer he has ever had. He knows he can rely on me, and he likes my sense of humor.”

72. Why do you want to work As Quality Analyst In Call Center for this organisation?

Being unfamiliar with the organisation will spoil your chances with 75% of interviewers, according to one survey, so take this chance to show you have done your preparation and know the company inside and out. You will now have the chance to demonstrate that you’ve done your research, so reply mentioning all the positive things you have found out about the organisation and its sector etc. This means you’ll have an enjoyable work environment and stability of employment etc – everything that brings out the best in you.

73. Do you have any question regarding this job As Quality Analyst In Call Center?

Never ask Salary, perks, leave, place of posting, etc. regarded questions. Try to ask more about the company to show how early you can make a contribution to your organization like. “Sir, with your kind permission I would like to know more about induction and developmental programs?” OR Sir, I would like to have my feedback, so that I can analyze and improve my strengths and rectify my shortcomings.

74. What’s a time you exercised leadership?

Depending on what’s more important for the the role, you’ll want to choose an example that showcases your project management skills (spearheading a project from end to end, juggling multiple moving parts) or one that shows your ability to confidently and effectively rally a team. And remember: “The best stories include enough detail to be believable and memorable,”. Show how you were a leader in this situation and how it represents your overall leadership experience and potential.

75. Give me an example of an emergency situation that you faced. How did you handle it?

There was a time when one of my employers faced the quitting of a manager in another country. I was asked to go fill in for him while they found a replacement and stay to train that person. I would be at least 30 days. I quickly accepted because I knew that my department couldn’t function without me.

76. Explain me about your experience working in this field As Quality Analyst In Call Center?

I am dedicated, hardworking and great team player for the common goal of the company I work with. I am fast learner and quickly adopt to fast pace and dynamic area. I am well organized, detail oriented and punctual person.