Quality Assurance

Management

Policy & Programmes
Technology
Teaching

11.
QUALITY ASSURANCE

A continuous review of the
quality system ensures that learners’ and staff needs as well as the needs of other
clients are met

Elements of the CRITERION

The management ensures that, in its day-to-day work, the educational provider’s
activities meet the Criteria for Quality Distance Education set nationally and
provincially as well as the provider’s own policy for the different elements (as
listed in point 4 under policy and planning above).

2. There is an organizational culture that encourages efforts to improve the quality of the
   education.
3. There is a clear cycle of planning, development, documentation, reporting, action, and
   review of policy and procedures within the educational provider.
4. Staff development is seen as fundamental to quality service provision.
5. There are clear routines and systems for quality assurance and staff is familiar with
   those that relate to their work.
6. Staff, learners, and other clients are involved in the process of quality assurance and
   quality review.
7. Internal quality assurance processes are articulated with external processes such as
   those to be introduced by South African Qualifications Authority.

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