Quality Assurance PPT

Quality Assurance in education has applied the theoretical and conceptual foundations of TQM and performance and planning management as the panacea for the strife for education quality. The degree of success of the quality strive is debatable as quality assurance and strategic implementation is treated as two contending rather than as two collaborative partners. This paper contends that to implement quality assurance and strategic implementation successfully, the two should be brought within the realm of a QMIPS (Quality Management, Information and Planning System). This calls for the holistic integration of the TQM, performance management models, strategic management models and the balanced scorecard model into the QMIPS. The QMIPS has 5 perspectives covering Strategic, Financial, Stakeholders, Process and Learning and Growth perspectives and 9 sets of KPI. The key determinants in the quality process perspective in QMIPS are: 1) operation management (KPI 2 of teaching – learning, KPI 3 of student activities, KPI 4 of research 2) stakeholders management (KPI 9 of quality assurance and performance results, 3) innovation management and 4) regulatory and social management (KPI 5 of academic services and KPI 6 of Promotion of Thai Arts and Cultures. The strategic perspective (KPI 1 of Vision, Mission and Strategic Plans), financial perspective (KPI 8 of Finance and Budgeting) and learning and growth perspective (KPI 7 of Administration) are comprehensively covered and enhances the alliance of quality management as framed within the strategic implementation framework of the integrated BSC model into the holistic and integrated QMIPS. Key words: quality assurance, strategic implementation, key performance indicators, performance management, quality management, balanced scorecard