Quality Engineering Management – Loyalist College in Toronto

Quality engineers play a vital role in ensuring that products are being manufactured, installed and are operating to the required specifications. In this program, students use the latest software systems and innovative technologies while learning to design and develop systems, equipment and products for all areas of the manufacturing, software/IT and service sectors. Gain critical knowledge and skills about quality engineering, global standards for quality and how they translate into Canadian industry quality management practices recognized as Total Quality Management (TQM), Six Sigma and Learn Manufacturing. Upon successful program completion, students will be eligible for multiple industry certifications.

Find your career

Steady activity in the manufacturing base will increase the demand for quality engineers and their services across all sectors. To meet production needs and to stay efficient, companies may also have to upgrade and invest in newer systems, creating additional employment opportunities.

Graduates of this program may find employment as:

• ISO Coordinator
• Quality Coordinator
• Software Quality Assurance Analyst
• Quality Auditor
• Quality Assurance Manager
• Quality Assurance
• Engineer
• Quality Assurance Officer
• Quality Control Inspector
• Quality Control Supervisor
• Supply Quality Engineer

Is it for you?

This is an excellent field for college and university graduates who possess the following:

• Exceptional organizational skills
• A strong attention to detail
• Critical thinking and problem-solving skills
• Strong communication skills
• Analytical and methodical thinking
• Thrive while under pressure
• Engineering Manager
• Total Quality Management Coordinator

Experiential learning, including a co-op work term

Gain the knowledge needed to design and develop systems, equipment and products. Get hands-on skills in the following:

• Learn how to implement and document the requirements of international quality standards (such as ISO 9001 and TS 16949).
• Aquire the skills to design, perform and analyze results of process improvement and product development.
• Experiment to form recommendations for implementing various process improvement tools.
• Practise evaluating quality issues, opportunities and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead and resolve quality assurance issues in a Canadian industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA), Production Part Approval Processes (PPAP) and Advanced Product Quality Planning (APQP).
• Coordinate implementation of Total Quality Management (TQM) process within a Canadian industrial or service organization using the concepts of Deming, Crosby and Juran.
• Use the correct device or instrument to accurately measure products and conduct a Measurement System Analysis (MSA).
• Conduct audits for quality and environmental systems as part of an organization’s quality engineering management processes.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information, including audit results where relevant, to various stakeholders to inform decision making about quality assurance processes.
• Use reliability management to enhance quality and customer satisfaction.
• Use relevant relationship management techniques and strategies to establish and maintain customer and supplier relationships.
• Develop strategies for personal and professional development to gain and maintain quality engineering certifications required to work in industry.
• A co-op work term in semester four provides an opportunity to gain first-hand workplace experience in manufacturing, software/IT and service sectors.

Co-ops in work terms are valuable work-integrated learning experiences in which students demonstrate outcomes from previous semesters in Canadian industry settings. In addition to building skills and identifying career contacts, co-ops in work terms add industry-relevant experience to students’ résumés. The co-op job market is competitive, and students will be expected to participate actively in their job searches. Students will be supported with information and skills to attain co-ops.

Courses

• First Year – Semester One
• QEMG1000

  Basic Statistics for Process Control

• This is a refresher course for statistical techniques to be used in process monitoring. The topics covered include quality tools and problem-solving, with a focus on continual improvement techniques. Students will also be exposed to process adaptability analysis for key product and process characteristics using Minitab or Excel in projects for process control using process improvement teams.
• QEMG1004

  Geometric Dimensioning and Tolerance (GD&T)

• This course covers Geometric Dimensioning and Tolerance (GD&T)-related techniques using both knowledge and skill-based domains. The knowledge domain includes datum characteristics, symbols, and targets; tolerance zones; minimum/maximum material conditions; form tolerances; and true position tolerances. The skill domain includes the development and application of maximum material condition principle; establishment of datum/data; specification of tolerances related to the position, form, orientation, profile and runout.
• QEMG1001

  Lean Production and Supply Chain Quality Management Systems

• This course focuses on Lean Production using concepts such as value stream mapping and wastage elimination utilizing the Eight Wastes (8W) technique and Supply Chain Management (SCM) using Supply Chain Operations Reference (SCOR) modeling, a process reference model developed and endorsed by the Supply Chain Council.
• QEMG1006

  Metrology & Measurement Systems, Material & Testing

• This course covers both the theory and practical application of metrology systems and measurement techniques, related to materials testing, including destructive and non-destructive testing methodologies. The content and scope of this course correlates with topics covered in Geometric Dimensioning and Tolerances (GD&T).
• QEMG1002

  Problem Solving and Decision Making Techniques

• This course provides an in-depth review of problem solving and decision-making techniques including the Eight Disciplines (8D) template using basic statistics tools and the Six Sigma process. Students will work on problem solving related projects using process improvement teams.
• QEMG1005

  Professional Communication in Canadian Industry

• This course will provide professional communication standards and protocols to students from various backgrounds. The focus is on English as the international business language in which students will be guided on relevant skills such as active listening, reading, writing, speaking, and creating effective reports and presentations to articulate effectively for any task, project and\or initiative. This is achieved through both individual and team collaboration.
• QEMG1003

  Quality Strategy and Value Creation

• This course focuses on the application of quality tools for continual improvement processes. It includes strategic tools with an emphasis on leadership’s role in value enhancement to an organization by increasing customer satisfaction and the effective application of cost reduction, along with waste elimination techniques. Process improvement teams are used to improve the bottom line and enhance value addition methodologies.

• First Year – Semester Two
• QEMG2000

  Advanced Statistics for Process Control

• This is an advanced course that will integrate sophisticated statistical tools with process control techniques. It encompasses imparting knowledge on theory and computation of tools such as Analysis of Variance (ANOVA); Cumulative Sum (CUSUM) control charts for sensitivity analysis of processes; Exponentially Moving Weighted Average (EMWA) control charts for sensitivity analysis of averages, where for faster computation a relevant computer software is utilized.
  Prerequisite: QEMG 1000
• QEMG2015

  Co-op and Canadian Career Search Prep 1

• Course description not available
• QEMG2001

  Continual Improvement Techniques

• This course focuses on the effective techniques for Continual Improvement (CI) that can benefit an organization to eliminate waste, decrease costs, optimize performance, and enhance customer satisfaction. The quality tools of significance are Gemba Kaizen, Poka Yoke, 5S, Process Improvement Teams, Six-Sigma (6σ), etc. In addition, concepts of Eight Wastes (8W) reduction, Value Stream Mapping (VSM), and innovation-driven ideas are good candidates for course projects.
• QEMG2003

  ISO 9001/International Standard for Quality

• This course focuses on the role of one of the main global Quality Management Systems (QMS) Certification Standard called ISO 9000. To understand the significance, in 2019, over 1.5 million organizations worldwide were certified to 1SO 9000 series standards. Auditing related to ISO 9000 series uses a multi-factored combination of rule-based and principle-based clauses to measure as well as monitor the organization’s compliance to world class, defined standards for leadership strategy and commitment, customer satisfaction, on-time delivery metrics\KPIs, continual improvement, competence-knowledge-awareness measurement, risk/opportunities assessment, statutory and regulatory requirements compliance, Defects Management processes (DPMO, PPM, COQ) and effectiveness of corrective action processes.
  Prerequisite: QEMG 1000
• QEMG2004

  Lean Six Sigma
• The Lean Six Sigma (LSS) course is a blend of two major aspects of underlying Total Quality Management (TQM) discipline. Lean Thinking concept focusing on waste reduction, as well as value addition in any transaction and\or process; Six Sigma (6σ) is a concept to improve customer satisfaction by reducing variation, decreasing cost, and achieving zero defects. The main method for 6σ is Define-Measure-Analyze-Improve-Control (DMAIC). By working on LSS projects, students will learn that an organization achieves major bottom-line improvements, contributing to profits.
  Prerequisite: QEMG 1000
• QEMG2006

  Quality Planning

• This course focuses on advanced quality control planning disciplines for both products and processes using statistical tools such as process flow diagram, Failure Mode Effect Analysis (FMEA), control plans, Statistical Process Control (SPC) and Production Part Approval Process (PPAP). These are also referred to as Advanced Product Quality Planning (APQP) tools. Typically, control plans are structured in three steps: prototype, pre-launch and production. In addition to these APQP tools, Measurement System Analysis (MSA) methodology is factored in as per quality management standards ISO 9001/IATF 16949 for driving an increase in customer satisfaction.
  Prerequisite: QEMG 1000
• QEMG2005

  Software Products for Quality Assurance

• This course focuses on using key software products to implement quality assurance and management systems. SAS is one such example of a statistical software suite developed by the SAS Institute Inc. for data management, advanced analytics, multivariate analysis, business intelligence, and predictive analytics. Students will learn how to create data sheets related to reliability computations for Design-of-Experiments (DOE) utilizing SAS or equivalent software.
  Prerequisite: QEMG 1000
• QEMG2002

  Total Quality Management

• This course will cover several aspects of Total Quality Management (TQM), developed over the past four decades. Several quality standards have contributed to this discipline across industries. Global standards as ISO 9000 series, IATF 16949, Baldridge/Deming Awards criteria and others have contributed to establishing a TQM culture in which people, qualitative and quantitative methods to achieve process excellence, cost reduction, and customer satisfaction flourish.
  Prerequisite: QEMG 1000

• Second Year – Semester Three
• QEMG2013

  Advanced Design of Experiments

• This is an advanced course on Design of Experiments (DOE) using fractional factorial designs by SAS or equivalent software. DOE encompasses building a robust design process, progressively performing statistical experiments, and utilizing the P-D-C-A steps. The focus is on simulations for robust design modeling using the Taguchi methodology.
  Prerequisite: QEMG 2005
• QEMG2007

  CAN Industry Quality Pract

• In this course, students will explore how Quality Engineering is practiced in different Canadian industry sectors. Student teams will analyze practices in industry sectors such as auto, pharma, IT services, software, financial Services, government, and education. Each team will present their findings to the class.
• QEMG2011

  CAN Workplace H&S

• This course aims to outline occupational health and safety requirements as per guidance from federal and provincial regulatory bodies. Occupational Health & Safety (OH&S) operates as per guidelines from Health Canada and coordinates activities at global as well as provincial levels with organizations such as Workplace Hazardous Materials Information System (WHMIS) and Ontario OH&S, etc. International standards such as ISO 45001 also oversee the implementation of health and safety-related requirements across industries using certification methodologies.
• QEMG2016

  Co-op and Canadian Career Search 2

• Course description not available
• QEMG2012

  Emerging Topics in CAN

• This course will cover emerging topics in Canadian quality engineering including cyber-physical systems, AI, machine learning, drone applications, deep learning, BI, data science, and big data. Data is the fuel of the 21st Century. In recognition of that fact, this course will also focus on associated techniques for data mining, data wrangling, data processing, and data-driven insights to deploy innovative solutions.
  Prerequisite: QEMG 1000
• QEMG2008

  Quality Systems Auditing

• Students will experience various auditing strategies available for Quality and Environment Management Systems (QMS/EMS). Auditing the quality lifecycle involves effective planning, reporting, articulation of corrective action plans and continual improvement opportunities, as well as recommendations to benefit both the internal and external parties in an organization. Internal auditing, supplier management related audits, and external auditing are strong tools to implement global QMS and EMS standards across industries.
  Prerequisite: QEMG 2000, QEMG 2001, QEMG 2002, QEMG 2003, QEMG 2004, QEMG 2006
• QEMG2009

  Reliability Engineering

• This course covers concepts related to reliability engineering for product and service lifecycles to exceed customer expectations and satisfaction. Reliability is also a degree to which an outcome of a measurement, calculation, or specification can be precise and accurate. Recognition of quality as a consistently trusted organization or brand is a significant success factor for a profitable and long-running business model. Techniques such as Mean Time Between Failure (MTBF) and Failure in Time (FIT) provide numerical data-based values to quantify a failure rate and the resulting time of expected performance.
• QEMG2010

  SCM QM Modules

• This course focuses on the fundamentals of Supply Chain Management (SCM) processes with the Quality Management (QM) framework. It includes planning and management, with value-added activities in domains of sourcing, procurement, conversion, and logistics management, including third-party warehouses to supply just-in-time (JIT) to meet customer demands and expectations.
  Prerequisite: QEMG 1001

• Second Year – Semester Four
• QEMG3002

  Professional Certification Preparation

• In this course, you will prepare for certification in the most in-demand proprietary certifications to enhance your employability attributes upon graduation.
  Prerequisite: QEMG 2008, QEMG 2009, QEMG 2010, QEMG 2011, QEMG 2012, QEMG 2013, QEMG 2014, QEMG 1000, QEMG 1001, QEMG 1002, QEMG 1003, QEMG 1004, QEMG 1005, QEMG 1006, QEMG 2000, QEMG 2001, QEMG 2002, QEMG 2003, QEMG 2004, QEMG 2005, QEMG 2006, QEMG 2007

• Second Year – Semester Four (Elective Group 1 )
• QEMG3001

  Applied Industry Project – Quality Engineering Management

• This capstone project will enable students to work on Canadian industry-relevant challenges to meet global project outcomes.
  Prerequisite: QEMG 1000, QEMG 1001, QEMG 1002, QEMG 1003, QEMG 1004, QEMG 1005, QEMG 1006, QEMG 2000, QEMG 2001, QEMG 2002, QEMG 2003, QEMG 2004, QEMG 2005, QEMG 2006, QEMG 2007, QEMG 2008, QEMG 2009, QEMG 2010, QEMG 2011, QEMG 2012, QEMG 2013, QEMG 2014
• QEMG3000

  Co-op Work Placement

• Students will apply their skills in quality engineering management in a Canadian working environment.
  Prerequisite: QEMG 1000, QEMG 1001, QEMG 1002, QEMG 1003, QEMG 1004, QEMG 1005, QEMG 1006, QEMG 2000, QEMG 2001, QEMG 2002, QEMG 2003, QEMG 2004, QEMG 2005, QEMG 2006, QEMG 2007, QEMG 2008, QEMG 2009, QEMG 2010, QEMG 2011, QEMG 2012, QEMG 2013, QEMG 2014
• Notes
• Select 1 courses from above

*Courses subject to change.

How much will it cost?

Approximate costs per year (2022 – 23)

The following fees do not include living costs, textbooks or additional program-specific expenses/supplies. 

• International Tuition: $15,000
• Ancillary Fees: $902.38*
• Health Insurance (mandatory): $600
• Total: $16,502.38 CAD

*Combined Ancillary and Tuition HST Fee

Fees subject to change. The above tuition and fees are based on two semesters of study in year one.

Co-op Work Term and Applied Project Fees

During semester 4 students do not pay the standard tuition fee. Instead, there is a co-op work term fee of $900 or an Applied Project fee of $2800. Students are encouraged to participate actively in securing a Co-op Work Term and will be provided skill-building supports and access to employment opportunities from Loyalist College in Toronto. In the event that a student is ineligible or cannot secure a Co-op Work Term, they will complete an Applied Project in their final semester. For the Quality Engineering Management program, students are required to take an additional course to assist with industry certification or experience that costs $270 in addition to the co-op or applied project fees.  

Admission Requirements

Required academic preparation

A diploma or degree in information technology, software, engineering or manufacturing from a recognized college or university or equivalent.

All teaching within Loyalist is conducted in English. In order to be successful in a program, skills such as communication, listening comprehension, and reading and writing must be at a level sufficient to meet the demands of post-secondary studies. All Loyalist College applicants whose first language is not English, or whose previous education was in another language, will be expected to provide an English proficiency assessment for admissions approval. Details about language and general admission requirements are available here.

How to Apply 

International students may now apply to Loyalist College in Toronto by contacting [email protected].