Quality Improvement – NACCHO

Organizational culture is the embodiment of the values, principles, norms, and attitudes that collectively contribute to its daily operations. It is the essence of how work is accomplished and matures over several years. Transforming culture to embrace QI when minimal knowledge or experience exists requires strong commitment and deliberate management of change over time. The following resources will assist in assessing and growing a QI culture.

Roadmap to a Culture of Quality (QI Roadmap)

NACCHO’s QI Roadmap provides guidance on six foundational elements of a QI culture and how to progress through six phases of QI maturity. Each phase presents common organizational characteristics to diagnose the current culture and transition strategies and resources for advancing to the next phase. Click here to access the QI Roadmap.

NACCHO’s Organizational Culture of Quality Self-Assessment Tool (QI SAT)

The NACCHO QI SAT aligns with the QI Roadmap and allows for an in-depth and objective assessment of QI culture across all six foundational elements and 20 sub-elements of a QI culture. It offers a scoring summary sheet which results in a numerical score for each foundational element and one overall score for the agency. Based on your score, the SAT provides a menu of transition strategies to advance to the next phase. NACCHO also offers a facilitator guide and canned PowerPoint to assist with administering the tool. Click here to access the QI SAT and supplemental resources.

NACCHO conducted a webinar about the new QI SAT 2.0 on 12/13/2018. You can find the slides here.