Quality Management Review

The Quality Management Review is the apex of the Quality System and is used to assess the progress and continual improvement of that System.

Top Management meet to assess the performance of the system against the organisations goals and objectives and to decide on what needs to be done to further improve the system.

Frequency of the Quality Management Review

Typically held once a year, all Quality Reporting is summarized and presented at this meeting so that decisions can be made what the next steps are in the development of the Quality approach of the company.

The frequency of the meetings must be increased in times of change, such as the introduction of a new certification programme, times of crisis or poor customer satisfaction results.

Aim of the Management Review

The aim of the Review is to assess the QM System for:

Adequacy or sufficiency.
Suitability to purpose.
Effectiveness or ability to do the job right.

Preparation for the Review

The following information should be prepared for the Review:

The Results from the previous Review
Customer Satisfaction Results
Process results i.e. Process Assessment Results or Process Audit results
Product Results, i.e. Conformance at outgoing control, Returns or field results
Key Indicator Results (Balanced Scorecard Indices)
Internal Corrective Action Information; amounts of actions necessary, root causes, costs involved, etc.
Any Training needs.
Any reports indicating a need to change strategy or plan of action
Information on events that have or may affect the Quality Management System
Consider adding summaries of Lessons Learned in the period prior to this Review.

List of Management Review Topics / Agenda

This is a list of topics for the meeting, which we
ask you to adapt according to your companies own needs. Be aware that these are
the bare minimum and should really be expanded upon.

A. ASSESSMENT OF
QMS PERFORMANCE

A.1. Management
System Progress

A.2. QMS Policy
Modifications

A.3. QMS Objectives
and Targets

B. REVIEW INPUTS

B.1. Results of
Audits, Internal and External

B.2. Communication
from External Stakeholders, Including Complaints from Customers

B.3. Summary of Process
Performance / Product Conformance Results

B.4. Summary of
Preventive and Corrective Actions

B.5. Follow-up
actions from previous Management Reviews

B.6. Personnel
Issues: Changes in staff, training needs, etc.

B.7. Changes or
Events That Could Affect this Management System