Quality Policy Gallery

Section 4.1.1 of the ISO 9001 standard requires that management “shall define and
document its policy for quality, including objectives for quality and commitment to
quality . . .” It goes on to say that the policy “shall be relevant to the
supplier’s organizational goals and the expectations and needs of its customers.”

How has your organization satisfied this requirement? We would like to know so we can
use your success as a good example to others.

Please help us to create a gallery of Quality Policy statements. If your organization
has become registered to ISO 9001:2000, please send us a copy of your
Quality Policy and your scope statement. A representative set of quality policy statements
is being assembled by Simply Quality and presented here to
serve as an example to organizations seeking registration.

Please E-mail your responses to [email protected]
or mail them to: PO Box 21, Middletown, NJ 07748.

Thanks for your response, and be sure to visit our Quality Manual
Gallery.

ISO 9001:2000 Registered Companies:

Zenith Software Limited, Bangalore.
Quality Policy:

We practice continual Improvement to achieve customer delight by providing
Customer-Centric, Cost-effective, Timely and Qualitative software solutions.

ISO 9001:1994 or ISO 9002:1994 Registered Companies:

Spectra-Physics Scanning Systems – Quality Policy

We the employees of Spectra-Physics Scanning Systems make the personal commitment to
first understand our customers expectations then, to meet or exceed our commitment to
those expectations by performing the correct tasks defect free, on time, every time.

Richardson Electronics Ltd. – Quality Policy

It is the policy of Richardson Electronics Ltd. (REL) to:

1. Provide products and services of the highest possible standards, to satisfy our customer
   needs, expectations of quality, safety, reliability and service.
2. Accomplish quality objectives by establishing, implementing and maintaining a documented
   effective Quality Assurance System which complies with the requirements of ISO 9002.

AlliedSignal Aerospace Equipment Systems – Quality Policy

“We will become a Total Quality Company by continuously improving all our work
processes to satisfy our internal and external customers.”

Scope Statement:

DESIGN, MANUFACTURE, REPAIR AND OVERHAUL OF AIRCRAFT STARTERS, CONTROL AND ACTUATION
SYSTEMS, MARINE SYSTEMS, AND SPACE SYSTEMS.

Our facility, AES Tempe, Arizona was accepted for registration on July 6, 1994 by Det
Norske Veritas (DNV). Our certificate number is QSC-3850 Rev.1

CEB QUALITY POLICY STATEMENT
CEB is committed to providing the highest quality voice/data
communications repair and refurbishment services to our customers by:

• Consistently meeting or exceeding our customer’s expectations for product quality and
  performance;
• Timely delivery of products and services to meet our customer’s requirements;
• Continuous improvement of our processes, and systems;
• Ensuring our personnel are properly trained so they are better able to serve our
  customers.

Phelps Dodge Copper Products & Refining Corporation–Quality Policy

QUALITY PLEDGE

We are committed to being very aggressive in our attitude towards quality and customer
service, primarily since we want to be ranked as the “best” in our business.
Quality is not just another goal, it is our basic strategy for survival and future growth.

PRIORITY

Our customers demand and warrant a high quality product—it is our responsibility to
give them what they want If we don’t,. they’ll find someone who can. If customer
requirements are unclear, then it our job to seek out a better understanding of their
requirements/specifications. If we fail at any time, then we must determine what went
wrong and assure that it doesn’t happen again.

OBJECTIVES

Our quality objectives are to furnish high quality products, on time, and at the lowest
cost. The attainment of such objectives will lead to, customer satisfaction, enhanced
copper performance at the application level, and ongoing improvements in process
efficiency. Once an objective is achieved, it should be recognized and reset to stimulate
further quality improvement. To reach our objectives, we will have to maintain a constant
focus on quality with full dedication, commitment, and teamwork.

VISION

Our journey is Total Quality Management–fully satisfying our customers requirements
through a process of continuous improvement. It’s critical to understand that Total
Quality Management is not a short term program. It’s a long term commitment aimed at
continuously improving the way we work, providing a safe work environment, managing our
business processes, and supplier selection/retention. It is our goal to posture our
company for market expansion, thereby providing improved job security and quality of life
for all.

QUALITY FIRST

It must be clearly understood that we’ll not allow quality to take second place behind
cost or schedule. All employees have the right to question their supervisor’s decisions or
actions if they feel that quality is being compromised.

Autodesk Operations – Quality Policy

To manufacture and deliver quality products efficiently, in a professional and flexible
environment, on time and at the right cost to our customers, while driving to become a
world-class organization.

Argo-Tech Corporation – Quality Policy

To meet or exceed all requirements agreed to with our customers.

C. B. Kaupp & Sons, Inc. – Quality Policy

C. B. Kaupp & Sons, Inc. strives to conduct its business with a total commitment to
our Customers and their requirements. We define quality as conformance to our Customer’s
needs, both internal and external; and conformance to all quality requirements.

In order to achieve this goal, we need the cooperation and effort of the entire C. B.
Kaupp & Sons, Inc. work force. We must function as a team in our efforts to give the
Customer what they want every time. In an effort to promote Team Work we went to the
employees and asked them to help write our company policy. The policy below was written by
C. B. Kaupp & Sons, Inc. employees on March 1, 1994.

At C. B. Kaupp and Sons, Inc. we are dedicated to achieving the highest degree of
Customer (internal and external) satisfaction!

We will achieve this by:

1. Knowing who our Customers are and what they want – through open communication.
2. Understanding the requirements of our jobs and the systems that support us – through
   training and education.
3. Making continuous improvement a part of every day and every job – through the use of
   team participation and measurements.
4. Ensuring that our Policy and Procedure Manuals reflect what we actually do.
5. Remembering that we are here because of our Customers! Realizing our Customers are the
   reason we have our jobs, and that through on-time delivery of quality parts at a fair
   market price is how we will keep them!
6. Helping each other to help ourselves!
7. Understanding how our jobs fit into the overall flow of work at C. B. Kaupp & Sons,
   Inc.!

C Continuous Improvement through
A Alignment of our Missions and Goals
R Responsibility and Respect for our job and each other
E Educating one another

Lansdale Warehouse Co., Inc. – Quality Policy

The Lansdale Warehouse Company is a provider of premier warehousing and distribution
services to a significant variety of customer needs. We provide a safe and secure
environment for a customers’ goods at a reasonable cost.

Our dedication to excellence is our prime mission.

We provide an atmosphere of quality management to our employees that engenders an
entrepreneurial attitude on their part that ultimately translates into:

100% customer satisfaction through a “Zero Defectives” process

We have adopted attitudes towards continuous improvement that will ensure dependable
customer service well into the future. Employee participation and honest communication,
combined with a clearly defined understanding of our customers needs, are the tools that
assure success for our process.

Connelly Containers, Inc. – Quality Policy

Connelly Containers, Inc. is a global provided of corrugated products with strong
emphasis in the heavy test, multiwall, corrugated board.

We are committed to satisfy customer needs by:

• A complete understanding of the requirements;
• Designing according to these requirements;
• Meeting or exceeding the requirements during the production cycle; and
• Controlling processes with tools and techniques that allow Connelly Containers, Inc. and
  its suppliers to improve the system and achieve sustainable growth.

We are committed to the preservation of natural resources as an obligation to society,
and will promote recycling and the use of recycled materials with ourselves, our suppliers
and our customers.

The quality management system is to be used by all Connelly Containers, inc. employees
to raise standards, reduce waste and to make Connelly Containers, Inc. a better place to
work.

Quality at Connelly containers will continue always to be a consideration in all our
internal and external business activities.

(signed) Thomas S. Connelly, President

HK Metalcraft – Quality Policy

The Quality Policy of HK Metalcraft supports our Mission Statement:

• Promote a quality-in-all-we-do philosophy with a total company effort and commitment to
  continuous improvement.

HK Metalcraft is committed to QUALITY, ON-TIME DELIVERY and COST-EFFECTIVENESS, and
will:

• Provide products and services which meet or exceed customer needs and expectations:
  • Manufacture products which meet customer specifications.
  • Strive to meet customer’s target values.
  • Monitor customer satisfaction.
• Deliver on-time.
  • Ship on the date required by the customer.
  • Monitor on-time delivery performance.
• Reduce all costs to the lowest possible level.
  • Establish Cost Reduction Programs.
  • Monitor the Cost of Quality

To meet our commitment, we must:

• Foster a team approach to defect prevention and problem solving.
• Emphasize appropriate training for all employees.
• Recognize each employee’s responsibility for quality.
• Empower employees to question processes which appear to produce discrepancies.
• Treat fellow employees as both customers and suppliers.
• Acknowledge employee’s self-improvements and contributions to the company.
• Maintain the Quality Department as a partner with Purchasing.
• Exchange expertise with suppliers.
• Use only Selected, Approved, Preferred or Certified suppliers.
• Receive raw materials and outside processed parts only when accompanied by appropriate
  certifications and inspection documentation.
• Accept only conforming products and services from suppliers.
• Elicit written corrective actions from suppliers.
• Keep the Quality Department independent of, but a partner with, Manufacturing.
• Reduce waste and inefficiency wherever found.
• Seek out technologies for assuring error-free work.
• Continue to implement statistical approaches to reduce variation.
• Draw on customer’s expertise in various areas.
• Strive for complete understanding of our customers’ application requirements.
• Provide customers with written corrective actions.
• Earn customer recognition of our quality progress.
• Develop and achieve Quality Improvement Goals.
• Practice good housekeeping.
• Never compromise safety.
• Review and renew this Quality Policy on a regular basis

10/28/92

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