Quality assurance system example: A slightly different, better example

What is a quality assurance system?

Quality assurance systems delve a few meanings deep, starting with quality.

What is quality?

Quality can be simply defined as fit for purpose. As in, what was delivered, whether that was a product, service or something else, does the job it was set out to do.

What is quality assurance?

Quality assurance sits on top of quality in that it is a declaration of quality, made by a specific company or organisation. In other words, they are declaring or ‘assuring’ end-users or beneficiaries that the deliverable will be fit for purpose.

What is a quality assurance system?

And finally, a quality assurance system is the systematic processes and tools which combine to create a ‘system’ which can reliably assure quality.

Many companies, especially in industrial verticals, lean on the quality assurance standard ISO 9001 as their quality assurance system. The ISO 9001 being  the global business standard which shows commitment to delivering quality products and services to customers.

But while meeting the requirements of ISO 9001 shows your commitment to delivering quality products and services to your customer, it’s not actually a quality assurance system which creates processes which result in quality.

Some companies lean on superhero quality assurance teams which save the day when an issue occurs, while others put more effort into creating automated processes which don’t require dedicated teams.

Today, we are going to look at what is in my opinion a more useful quality assurance system example; one which companies use to implement their quality control and assurance ideas and plans and one in which they use to deliver higher quality assets more often.