SMX | Quality Policy
The SMX QMS is founded on our long-time motto of “sustained excellence through continuous improvement.” Building on this foundation, we adopted a quality policy which advocates a commitment to meet and/or exceed customer expectations by: enhancing company reputation and recognition, attracting and retaining quality professionals, earning a high degree of client loyalty, increasing and diversifying our business base, and continually improving the way we do business.
Our close-knit client relationships foster an atmosphere in which client satisfaction is easily monitored via informal day-to-day client interactions. However, we also recognize the importance of adhering to a structured quality control system that ensures objective insight into the quality of processes and associated work products. Therefore, SMX has established an Internal Audit process and schedule based on the prominence of the areas to be audited as well as the results of previous audits. At a minimum, each process area and business unit are audited by a member of the Corporate Internal Audit Team on an annual basis. The results of internal audits are formally documented in an internal audit report which is provided to the auditees and appropriate business unit/departmental managers.
SMX further promotes process and product quality assurance through a variety of activities, which are integrated within the SMX team of subcontractors, such as: program reviews, monthly status reports, and integrated project team reviews. The application of these activities serve as the catalyst for repeatable task success, systemic process improvement, and ultimately, long-lasting successful and rewarding SMX/Client partnerships.
It is with that premise in mind that SMX requires the Quality Assurance notification and/or completion of a Corrective, Preventive, and Improvement (CPI) Action Request by any individual receiving a formal customer complaint. CPI Action Requests are also originated as a result of any non-conformances identified by an audit; inadequate or invalid QMS documentation; negative trends; interdepartmental/project issues; repetitive problems; potential problems; and opportunities for improvement. CPI Action Requests are forwarded to QA who is responsible for logging the request, assigning it to the appropriate manager, monitoring its status (including escalating to a higher level of management when necessary), evaluating actions taken for effectiveness, and tracking to closure.
Lastly, SMX is committed to improving the content and quality of our products and services by working with our clients to determine Acceptable Quality levels (AQLs) or metrics that are tracked on a continual basis.
We understand that meeting our client’s quality expectations requires that we understand our clients requirements and how we can meet those requirements on time and within budget and are committed to doing just that.
