Satisfaction Guarantee | Cutters

60-Day Satisfaction Guarantee

At United Sports Brands, we stand behind our products and quality controls. If for any reason you are not satisfied with a Shock Doctor®, Cutters®, Nathan®, Glukos®, Pearl iZumi®, or McDavid® product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

How to Submit a Claim

To submit a Guarantee request, please contact us at [email protected] or 800-233-6956 and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to United Sports Brands, or provide other information to assist United Sports Brands in processing your request. You must submit your Guarantee request within 60 days of the date of original purchase.

Guarantee Guidelines

United Sports Brands reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where United Sports Brands concludes that the purchaser has abused the Guarantee. United Sports Brands may amend or terminate the Guarantee at any time without notice.  

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at [email protected] or 800-233-6956.

Effective: October 10, 2022