Shop Balenciaga – BA5020
Shipping
You should receive your order within 1-2 week’s time. Once your order has shipped out, you will receive an email notifying you of the tracking information.
Here is a more detailed look at how long it takes to receive an order depending on the item ordered:
Contact Lenses:
- • Canada 5-9 business days
Frames:
- • Canada: 3-6 business days
- • United States: 5-8 business days
- • International orders: 18-25 business days
Prescription Eyewear:
- • Canada: 6-10 business days
- • United States: 8-12 business days
- • International orders: 24-31 business days
Returns
We really want you to love your order. That’s why we offer full refunds on anything but prescription lenses (which are custom made and cannot be refunded). Returns must be in the entirety of the order and in resalable condition for the return to be accepted.
- • Frames: Our top priority is for you to be smitten with your glasses. That’s why you have 30 days from when you receive your frames to return them to us for a 100% refund.
- • Contact Lenses: You can return any unopened, undamaged boxes to us for a full refund within a year of your purchase date.
- • Lenses: As lenses are custom made to your prescription, coating choice, and then cut to the shape of your frame, we cannot accept returns on lenses. However! If you feel there is a manufacturing error, we will accept the return and if our inspection shows that they were incorrectly made we will remake them for you for no charge.
Please know that we do not currently have a system for free shipping on returns. As such, return shipping is to be paid for by the customer.
For more information about returns please see our Returns Policy.
