The Ordinary Reviews – 21 Reviews of Theordinary.com | Sitejabber
I always been having issues with shipment and delivery every time I order from Ordinary website. But at least I was still able to receive my order. Customer service are hard to reach. Phone line sometime on and off. You can hardly get hold of anyone. This recent experience was the last draw for me. I ordered gifts a week before Christmas in 2022 that’s supposed to be arrive before Christmas. Till this day, I still have not receive my order and it’s Jan 2023 now. Shipment was just sitting at the origin for days and not being picked up until days later finally moves but since then no updates. Buy this brand from other retailers. I love the products this brand offers, but their customer service sucks, their warehouse fulfillment is nothing compare to other major retailers. They do not have a sense of urgency of customers needs. Plus, sometime you can find cheaper price for the same product at other retailers. I found couple items are priced higher at Ordinary website than other retailers that sells Ordinary.
