The Two-Page Quality Manual

Mike Micklewright

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Our company’s quality manual must mirror the ISO standard, must be between 25 and 40 pages in length and must be customized to our business. After the initial approval of the quality manual, no one within the company ever reads it again. The manual is a nonvalue-added element and it flies in the face of lean philosophy and a lean documentation system.

The requirements
According to subclause 4.2.2 of ISO 9001:2000, an organization should establish and maintain a quality manual that includes:

The scope of the quality management system, including details of and justification for any exclusions
The documented procedures established for the quality management system or reference to them
A description of the interaction between the processes of the quality management system

Well that’s not too difficult to accomplish, and with many clients it’s possible to develop a two-page quality manual that meets all of these requirements, that’s user-friendly, and that adds value.

Here’s an example of such a manual:

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About The Author

Mike Micklewright

Mike Micklewright has been teaching and facilitating quality and lean principles worldwide for more than 25 years. He specializes in creating lean and continuous improvement cultures, and has implemented continuous improvement systems and facilitated kaizen/Six Sigma events in hundreds of organizations in the aerospace, automotive, entertainment, manufacturing, food, healthcare, and warehousing industries. Micklewright is the U.S. director and senior consultant for Kaizen Institute. He has an engineering degree from the University of Illinois, and he is ASQ-certified as a Six Sigma Black Belt, quality auditor, quality engineer, manager of quality/operational excellence, and supply chain analyst.

Micklewright hosts a video training series by Kaizen Institute on integrating lean and quality management systems in order to reduce waste.