Việc làm Quality Assurance – Công ty TNHH Shopee
Mô tả công việc
– Be in charge of the quality and performance of Customer Service through QA score and CSAT score.
– Maintain customer satisfaction rate, perform analysis of DSAT (bad rating) tickets and come up with the solutions or initiatives to improve satisfaction based on the causes found.
– Propose solutions to improve the quality of customer service agents.
– Coaching for CS Agent about Shopee s processes, operations, and regulations
– Keeping updated timely and accurate information to CS Agent. Supporting in response to all questions about the process or business information.
– Coordinate with the Training team in developing materials, preparing the final exam, and checking periodically to support CS agents to grasp the profession and meet the job requirements.
– Make reports as required.
