What are the Benefits of Total Quality Management? – TQM Case Studies | ASQ

Business School Improves Learning, Research, and Placement Measures With TQM (PDF)

A cross-functional team at RIMS, a graduate business school in India, used TQM principles to improve measures of learning, faculty research, and graduate placement. The team earned the “Award of Distinction” in the 2010 Education Team Excellence Award process. 

Good Vibrations: Ingrained quality practices mirror Deming’s 14 points (ASQ member exclusive)

The Santa Cruz Guitar Co. practiced quality management and Deming’s 14 points–before they were aware of the principles. Individuals are empowered to make their own quality decisions, timely responses to questions lead to customer satisfaction, and workers are actively encouraged to enhance their skills. 

Print Perfect

Branch-Smith Printing reached its goal of receiving the Malcolm Baldrige National Quality Award, thanks in part to its robust quality information database. The company doubled its sales in four years.

TQM and the Government–The Importance of Leadership and Personal Transformation (PDF, ASQ member exclusive)

Read about three applications of total quality management in the government sector—at the Oregon Judicial Department, in Florida’s Fourth District Court of Appeals, and at the Texas Department of Mental Health and Retardation—that demonstrate the importance of leadership and a unified organizational vision.