What is ISO 9001? | Citation ISO Certification

What is ISO 9001??

ISO 9001 is the internationally recognised standard for Quality Management. Used by over 1 million companies; it was created to give organisations the tools they need to win more business, reduce costs and improve productivity. ISO 9001 certification also provides your customers with assurance that they will receive consistent, quality products and services.

How does ISO 9001 do this?

ISO 9001 contains a set of Quality Principles, which include:

• • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Continual improvement
  • Evidence-based decision making
  • Relationship management

Under ISO 9001 there are numerous processes and procedures a company would be expected to follow. For example, you are required to record your customers’ contact information and gather feedback during the customer journey which – you’re probably doing already. However, there are some processes and procedures which you may not be accustomed to, such as keeping an error log or implementing a final inspection procedure.

Who needs ISO 9001?

ISO 9001 is perfect for any organisation, large or small, looking to improve quality and consistently meet customer requirements.

What are the benefits of ISO 9001?

Benefits of ISO 9001 Certification include:

• • Increased Efficiency
  • International Recognition
  • Factual approach to Decision Making
  • Better Supplier Relationships
  • Improved Customer Satisfaction
  • Greater Employee Morale

So if you’re considering ISO 9001 to win a big tender or contract it is likely you will also be able to increase productivity, reduce costs and improve customer satisfaction. You could get ISO certified within as little as 45 days with our award-winning hassle-free process. To find out how much it would cost your organisation fill in our free online calculator, and we will email you a personalised quote immediately.