Why is my Netflix streaming in low quality? | Sony UK

If you are experiencing blurry video or low video quality when streaming Netflix, it could be caused by your Internet connection or a setting in your Netflix account.

  • Your connection may be affected by other online activity on your network, such as online gaming, file sharing, or other video streaming.
  • If you are using an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area
  • Your Internet Service Provider (ISP) could be delivering a slower connection speed than the recommended 2.5 Mbps.
  • Confirm your Netflix Account Video Quality settings.
    1. Using a computer, go to the Netflix website.
    2. Log in to the site using your

      e-mail

      and

      password

      .

    3. Click

      Your Account & Help

      .

    4. Click

      Manage Video Quality

      .

    5. Select the desired quality.
      • Good quality (up to 0.3 GB per hour)
      • Better quality (up to 0.7 GB per hour)
      • Best quality (up to 1 GB per hour, or up to 2.3 GB per hour for HD)

For further troubleshooting, please refer to the Netflix help centre.