Why is my Netflix streaming in low quality? | Sony UK

If you are experiencing blurry video or low video quality when streaming Netflix, it could be caused by your Internet connection or a setting in your Netflix account.

• Your connection may be affected by other online activity on your network, such as online gaming, file sharing, or other video streaming.
• If you are using an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area
• Your Internet Service Provider (ISP) could be delivering a slower connection speed than the recommended 2.5 Mbps.
• Confirm your Netflix Account Video Quality settings.
• 1. Using a computer, go to the Netflix website.
  2. Log in to the site using your

     e-mail

     and

     password

     .

  3. Click

     Your Account & Help

     .

  4. Click

     Manage Video Quality

     .

  5. Select the desired quality.
     • Good quality (up to 0.3 GB per hour)
     • Better quality (up to 0.7 GB per hour)
     • Best quality (up to 1 GB per hour, or up to 2.3 GB per hour for HD)

For further troubleshooting, please refer to the Netflix help centre.