Balenciaga Groupie Heeled Mules in Black | LN-CC
SHIPPING & RETURN
We offer Standard and Express Shipping
Please note that due to the sales period, there might be some delays in delivering your order. Contact our Customer Care for any questions or if you require assistance.
All purchased items can be returned free of charge – including reduced items.
We are happy to refund any purchases* within 30 business days from receipt. All returns must be sent via registered mail in their original condition.
*Excludes underwear, fragrance and cosmetic items which are non-returnable.
Returns and Refunds
About Us
Terms & Conditions
Customer Service
DELIVERY INFORMATION
DELIVERY METHODS
All orders are shipped worldwide via our affiliate couriers.
As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted. All orders placed before 12PM gmt will be dispatched the same working day.*
*Please allow 2-3 business days extra for orders placed during the busy sale period.
SHIPPING COSTS
Standard Delivery
Shipping Country
COST
DELIVERY TIME
USA
USD 15
4 Business Days
Canada
USD 15
3 Business Days
United Kingdom
GBP 7.5
2-3 Business Days
South Korea
EUR 20
5 Business Days
Japan
JPY 3000
4 Business Days
Australia
EUR 25
5 Business Days
Hongkong, Taiwan, China
EUR 20
4 Business Days
Macau
EUR 20
6 Business Days
Switzerland
EUR 15
3-4 Business Days
Norway
EUR 15
4-6 Business Days
EU Countries*
EUR 7,5
2-4 Business Days
Express Delivery
Shipping Country
COST
DELIVERY TIME
USA
USD 30
1-4 Business Days
Canada
USD 30
1-3 Business Days
United Kingdom
GBP 15
1-2 Business Days
South Korea
EUR 30
2-3 Business Days
Japan
JPY 5000
2-3 Business Days
Australia
EUR 35
2-3 Business Days
Hongkong, Taiwan, China
EUR 30
2-3 Business Days
Macau
EUR 30
3 Business Days
Switzerland, Norway
EUR 30
1-2 Business Days
Russia
EUR 30
3-6 Business Days
EU Countries*
EUR 15
1-2 Business Days
Europe(Not EU)
EUR 30
2-3 Business Days
Rest of the world
EUR 30
2-3 Business Days
EU Countries*: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Click here for more information on shipping and delivery.