Chanel Classic Card Holder | Black Caviar Gold Hardware

Which courier do you use? Can I collect my order at your showroom?

We aim to dispatch your order within 1 to 2 business days. We only work with trusted partners for delivery:

 Singapore
GrabExpress (same day after dispatch)
Collection at our showroom

Overseas
DHL (1~5 working days)

Does your price include shipping within Singapore?

Grab delivery fee within SG: SGD$20.
Complimentary delivery is available for orders above SGD$3000 within Singapore. Delivery is typically made between Tuesday-Friday, in the afternoon. Other timings will be on best effort basis and is not guaranteed. Guaranteed delivery can be arranged for additional fee. Please speak to our team for details.

International – Does your price include international shipping?

Countries

Australia
Canada
Europe
Hong Kong
United Kingdom
United States

International shipping included in

AUD
CAD
EUR
HKD
GBP
USD price

for orders above SGD$3000.

Other countries
Please contact us for a quote.

International – Does your price include parcel insurance?

No, our price excludes parcel insurance. We do not take responsibility on any lost or damaged items.  

Please purchase parcel insurance separately via Secursus. https://www.secursus.com/en-gb/

International – Does your price include import tax to my country?

No, import tax is generally linked to the declared value of the shipment. Please contact us to find out more about your tax obligations.

International – Do you ship to Philippines or Indonesia?

Yes we do, via DHL. However, our Philippines & Indonesian clients typically arranged specialist courier which provide a door-to-door service to Philippines/Indonesia. The below are some of the couriers used by our clients.

Philippines

LBC Express https://www.lbcexpress.com/
Jolly-B: http://jollyb-box.com/
PME: https://prioritymailexpress.sg/

Indonesian

Sindo Shipping: https://sindoshipping.com/
Mismass: https://mismasslogistic.com/

What is your return policy?

In store

Strictly no returns unless the item is not authentic.

Online purchase

Returns will not be accepted unless the item is not authentic or not as described. Please inspect the item and any issues must be reported within 24 hours of delivery. The item is deemed accepted by you thereafter. Returned items must be in the same condition in order to receive a refund. Refund will not be granted if there are signs or evidence to suggest that item has been used prior return.