Dr. Rashel Argan Oil Ampoule Serum Anti-Age Complexion 7 Days

Delivery Information

Enjoy the convenience of having your order delivered directly to your door by one of our courier partners.Our delivery fee is R99 for anywhere in South Africa.

Standard delivery takes place during office hours and the shopper cannot select the exact date, or time, for the delivery.

Warehouse & deliveries are scheduled Monday to Friday 08h00 to 17h00

There are no standard deliveries after hours, over weekends, or on public holidays. Please take this into consideration when selecting your delivery address.

In the case of our standard delivery, your parcel will be delivered to the address you specified in the checkout process.

Deliveries outside of SA can be done & rates will be quoted directly to the client before ordering.

DELIVERY TIMEFRAMES

Delivery timeframes for standard delivery depending on your delivery address, postal code, and courier service to your area.

Standard delivery 3-5 working days, from payment of your order.

Please note that during high volume periods like seasonal sales, or Black Friday Cosmetic SA reserves the right to extend their delivery timeframes.

Delivery might then take 3 -10 working days.

TRACKING YOUR PARCEL

A tracking number will be sent to you via email or SMS as soon as your order has been processed.

If you become aware of the fact that product(s) is/are missing once you receive your parcel, and Dr Rashel does not notify you thereof via email beforehand, please contact Cosmetic SA as soon as possible on email [email protected] to notify us thereof so that we can resolve the situation as quickly as possible. If contacting Cosmetic SA via email regarding missing the product(s), please use your order number and the phrase “missing product(s)” in the subject line of your email.

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.