House of Quality for Laptop – PDFCOFFEE.COM

Sales Customer Requirements 1 1 1 2 1 5 Capacity 5 5 Weight 5 3 Color 2 Graphics 5 2 3 OS 5 2 5 Warranty Period 5 Low relationship 1 Medium Relationship 3 High Relationship 5 Customer Needs Relationship Speed 5 Size 5 5 5 1 3 5 5 3 5 229 1 53 35 3 15 2 4 3 15 1 5 2 4 5 5 3 15 1 3 3 15 3 2 10 Importance Rating 135 140 300 Weight % 0.15 0.26 0.06 0.04 0.16 0.34 1 Medium effect 3 Least effect 5 Strongly related Rating Weight Not Important Sales Factor 2 Cost Less Important Internal Memory 3 Size of components Important Hard Disk 4 Frequency Very Important Materials 5 Customer Importance Extremely Important Strong effect Low relation Competitive Evaluation 3 ACER 4 Lenovo 3 HP

I E 361 Jennifer Tapke Allyson Muller Greg Johnson Josh Sieck House of Quality Steps in Understanding the House of Qua

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