How to Improve Teamwork Between Quality & Manufacturing Organizations

One source of stress between quality and manufacturing organizations is that the quality team is perceived by the production workers as trying to tell them how to do their job. Rather than focus on how to do the work, quality assurance employees should emphasize goals and listen to the people carrying out the work to find out what challenges might affect these goals. Workers often are well-situated to help solve quality problems with the output. The teams work best when the employees responsible for quality communicate specific company goals and listen to the production staff discuss their work and possible solutions before they propose new procedures, to show they are taking the concerns of the manufacturing employees into account.