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Review Guidelines

We value your input and invite you to rate and review the products you have purchased. Please explain why you like or dislike the product, focusing on the product’s features and your user experience.

If you wish to comment about product selection, pricing, ordering, delivery or other issues, please contact CHANEL Customer Care.

Reviews, Questions, Comments, Communications, and Other Content Terms of Use

By submitting a review, question, comment, communication or other content (“Statements”) to Chanel.com (“the Site”), I grant Chanel a perpetual, non-exclusive, worldwide license to use, post and repost my Statements, in whole or in part, either alone or accompanied by other material, with or without with my name, for any purpose whatsoever, including advertising, promotion or trade, in any media now known or hereafter invented, including, but not limited to, any and all Internet media (including the Site and any other Chanel websites and applications, third party sites, and social networking sites), in all forms of print, point-of-sale and publicity materials (e.g., press releases) and in Chanel’s email marketing campaigns and newsletters.

I warrant and represent that the Statements I have made regarding Chanel and/or its products are true and accurately reflect my honest opinion of and experience with Chanel and its products. I have made the Statements without any prior payment or promise of payment, or any other benefit having been made to me and without any expectation by me of any payment or benefit in return. I agree to notify Chanel immediately if any of the Statements no longer represent my true and honest experience and opinions. I further warrant and represent that I am not an employee of Chanel, I am not a paid spokesperson for Chanel, I am not reviewing free products I have received from Chanel, nor do I otherwise have a material connection with Chanel.

I agree that the Statements made by me may be used in whole or in part and may be shortened and/or otherwise modified as necessary to meet the requirements of copy or layout, provided that the general message is not changed. I further agree that the Statements made by me may be modified and/or altered by Chanel to remove any store names and/or person information or other sensitive information about myself or others.

Chanel expects all of its users to be respectful of other people. Your Statements will not be posted and/or may be withdrawn if they violate the following guidelines (“Guidelines”), which prohibit any Statements that contain any of the following types of content:

Obscenities, discriminatory language, or other language that is generally not considered appropriate for a Site of this nature, or any public forum, including any content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual or promotes or encourages violence.
Advertisements, ‘spam’ content, and/or off-topic messages or content that is unrelated to Chanel’s products and services or references other products, offers, or websites.
Any content or materials which you do not own and/or are otherwise infringing or for which you have not secured all necessary rights.
Email addresses, URLs (chanel.com is OK), phone numbers, physical addresses, or other forms of personal information or likeness of another person.
Comments that harass, abuse, disparage, and/or defame another person or entity, including any other authors who post to this Site or any of their comments.
Discussion of medical conditions or claims of medical effectiveness.
Content that is fraudulent, deceptive, misleading, unlawful and/or promotes unlawful activities.

Chanel will make all determinations as to what Statements are appropriate for this Site and in compliance with these Guidelines in its sole discretion. Statements must be in English in order to be posted.All reviews are subject to chanel.com’s