MEDI-PEEL | Popular Korean Cosmetics・Recommends Medi-Peel Cosmetics | Korean Cosmetics Online Shopping BeautyKoreamall

Types of shipping method

DHL

• Shipping time of delivery : In average 2 – 5 working days
• Parcel weight : 100 g ~ 30 kg
• Tracking option : Constant tracking updates

EMS

• Shipping time of delivery : In average 5 – 10 working days
• Parcel weight : 100 g ~ 30 kg
• Tracking option : Constant tracking updates

Registered airmail

• Shipping time of delivery : In average 2 – 8 weeks
• Parcel weight : 100 g ~ 2,000 g (Including packaging)
  (In case if the order gross weight is more than 2,000g, the shipping method is changed to EMS. Please note this in advance. )
• Tracking option : Very variable tracking feature.

Return & exchange

• A request for refund and exchange should be

  made within 7 days after the delivery date.

  If 7 days already passed, Request can be refused.

  • Customer’s request
    Please contact us by our QA board or Email. All returning and additional shipping costs should be paid by the customer.
  • On our side:

    1) Wrong or Missing Item: Refund and exchange is possible

    2) Lost or Damaged item: Please contact us by our QA board or Email. Refund and exchange will be made depending on each case.

  • Delivery company’s fault: Compensated by the delivery company
  • If the recipient doesn’t follow the Domestic Import tax law, and the parcel is returned.     

    1) All returning and additional shipping cost should be paid by the customer

    2) The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)

    3) Check the bottom for policy guidance and cancellation fees.

  • After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.                  

Click here to see more details of “Return&Exchange policy”

Refund for failed delivery

• If the shipment fails and the goods return to us by customs or customer, we will proceed with the refund, excluding the initial shipping cost

The delivery fee has already been paid when sending the product after the order was received. The price is non-refundable, so only the product price will be refunded to the customer.

• Unknown : Wrong recipient’s information from a buyer (Moved, Wrong address, etc.)
• Absence : Buyer was not able to receive delivery because of absence
• Refused : Buyer refused to receive the parcel
• Unclaimed : Buyer didn’t fulfill customs procedure

About duty at customs

Customs Tax

• Paying custom or taxes is basic mandatory and those charges must be paid separately by the customer. Therefore, it’s not our responsibility of reimbursement.
• Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Please check your country’s customs regulation first, before making orders.

Customs Refusal

• We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other related issues. When refused package returns to Beautykoreamall, we are not responsible to ship it out again.

For cancellation fee

Before product preparation

: No cancellation fee → Quickly contact the customer center before your item are ready

Product preparation and packaging completion (just before delivery)

: Cancellation fees may occur. You can check it by contacting the customer center.

Shipped

: Cancellation after shipping or if package returned by the customer, initial shipping charges are not refundable. Because the shipping fee has already incurred.
  (* When it is returned because you didn’t paying taxes to your country’s customs.)
  (* Almost everything is included if the problem is not caused by us & the shipping company.)

So, there will be a cancellation fee (including the return cost).

• Order amount under $100 : cancellation fee $3
• Order amount more than $100 : cancellation fee $5~10
• Order amount more than $1000 : about 5%

☆ Request for cancellation within 1-3 hour after order is only acceptable with no charges.

So, there will be a cancellation fee (including the return cost).☆ Request for cancellation within 1-3 hour after order is only acceptable with no charges.