NEW Macbook Air 2020 Camera Quality – Apple Community

Hi All:

I have been constantly going back and forth with Apple about the camera quality on my brand new Macbook Air 2020. On the first day I got the laptop, I was able to facetime people with the regular/standard video camera quality. Later that night, when I opened the camera, the video quality was extremely grainy and was obviously worse than what I was using earlier. When I spoke with customer service, they had me run tests, which resulted in them telling me that I should order a replacement and send back in the defective one.

I just received my replacement Macbook Air 2020, set up the laptop with my Apple ID. I also downloaded Chrome and Microsoft 365. And then I checked the camera of the BRAND NEW laptop, grainy.

At this point, I don’t even know if I’m just extremely unlucky or if I am doing something wrong. I love Apple products, but this is very frustrating, especially since all the stores are closed.

Please let me know if you are having this issue or if you have possible solutions.