PPT: Total Quality Mnaagement (TQM) Training Presentation
Description
Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.
This TQM PPT training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.
Note: This training package includes:
1. TQM PPT training presentation (PowerPoint format, 16:9 widescreen)
2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)
Learning Objectives
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Explain the meaning of Total Quality Management (TQM)
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Identify key leaders in the field of quality and their philosophies
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Identify characteristics of the TQM philosophy
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Understand the importance of process management and measuring the cost of quality
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Describe the key business excellence and quality models
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Describe Total Quality leadership attitudes and behaviors
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Identify tools and techniques for Total Quality
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Define the steps for TQM implementation
Contents
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Introduction to TQM
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Customer Focus
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Employee Involvement & Empowerment
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Process Management
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Cost of Quality
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Business Excellence & Quality Management Models
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Total Quality Leadership
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TQM Implementation
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Methods & Tools for Total Quality
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Key Takeaways
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