Quality Assurance Inspection Report
Inspection on all processes on a single repair order
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Information
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Audit Title (shop)
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Add location
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Prepared by
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Damage Evaluator
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Repair Order #
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Insurance Company
- AAA
- Allied
- Allstate
- Ameriprise
- Amica
- Auto Owners
- Bristol & West
- Citizens
- Chartis
- Corporate Claims Management
- eAutoclaims Network
- E M C
- Encompass
- Esurance
- Farm Bureau
- Farmers
- Fleet
- Frankenmuth
- Geico
- GMAC
- Horace Mann
- Innovation Group
- Liberty Mutual
- Lynx
- Map
- Meemic
- Michigan Millers
- National Alliance
- Nationwide
- Other
- Owner Pay
- Progressive
- Safco
- Secura
- State Auto
- State Farm
- Travellers
- USAA
- Zurich
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Type of Inspection
Pre-Repair
Pre-Repair
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Signed Customer/insurance authorization obtained
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Estimate of Record/supplements in PDF file
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PDF/Scanned proper documents
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Tow Bill posted
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Required Photos in CMS
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VIR filled in correctly
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Upsell on UPD
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Autowatch completed (at least one image each business day while vehicle has been on site)
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Proof of communication (documented in UCMS, who spoken to, what about, any questions & next call)
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Manufactures repair data (supporting data refers to estimate)
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Liquid Mask & other protective covers applied ( Liquid mask applied on all none repair panels & convertible roofs covered)
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Initial documentation in vehicle ( windshield tag, VIR form, ID sheet, QC sheet)
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Work order in vehicle ( up to date work order in vehicle reflecting work being pro-formed )
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Repair admin details on vehicle ( details note on glass In & out date, RO#, Insurance company, DE, area of damage & special instructions )
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Repairs are “mapped out”/UPD noted
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100% Teardown completed/bagged parts ( all parts are completely tore-down, small items are placed in bags )
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QC sign off completed
Body / Frame
Body / Frame Repairs
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Work performed matches appraisal
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Welds (any missing, not ground down, poor quality)
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Rocker flanges repaired ( both outer & inner sides)
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Seam sealers & foams applied (correct seam sealer & foams applied in all areas to a consistent OEM standard)
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Corrosion protection/undercoating applied (all corrosion protection applied inside of panels & cavities, under coating applied under side of replaced & repaired panels)
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Body lines & gaps ( all repaired & replacement panels align & body lines are to OEM standards)
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Filler work (smooth to the correct grit, straight & no pin holes)
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Bolt on panels (no holes elongated)
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External parts properly stored on carts (all parts on part carts & organized)
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Internal parts properly stored on carts ( all internal trim stored on parts carts & protected)
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Frame specs in CMS (image of frame spec before & final in CMS files)
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Wheel Alignment (wheel alignment specs scanned into CMS)
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QC Sheet signed off (QC sheet correct sign off on body\frame departments)
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Body Tech
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Frame tech
Refinish
Refinish
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Worked performed matches appraisal (work completed matches the work order in the vehicle)
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Chip guard applied (chip guard applied to match OEM standards)
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Jamb & underside painted (All jambs & underside painted panels matches OEM standards)
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Color matches & spray out card (all painted panel matches existing paint finishes & spray out card completed or in painters library)
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Blends are invisible ( all blends are consistent to OEM paint finishes)
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No imperfection in paint work ( no dirt, no fish eyes, no runs & texture matches OEM finishes)
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No tape lines or overspray ( no tape lines on any panel edges or joints & no overspray on vehicle )
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Buffing, polishing & cleaned ( all panels are buffed, polished & cleaned before assembly )
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QC sheet sign off completed ( QC sheet sign of correctly )
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Painter
Detailing
Detailing
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Exterior washed & detailed correctly ( complete exterior of the vehicle washed & detailed )
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Windows cleaned ( all glass cleaned inside & outside. No overspray )
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Strips & decals installed ( all body stripe, decals & labels installed to original or OEM standards )
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Tires pressures checked & tire dressing applied ( all tire pressures check against recommend posted pressures in door jams & not on tire. Dressing applied to a consistent level )
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Fluid levels checked ( engine oil & transmission oil levels checked & noted on QC sheet if low. Radiator & solvent levels all topped off at recommend levels )
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Battery charged & cables tight
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Door, hood & trunk jambs clean ( all jambs clean & free off overspray )
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All light working ( all external & internal lights working )
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Touch up paint in vehicle ( touch paint in approved bottle & in safe area in vehicle )
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All old parts removed from vehicle ( all old parts removed from vehicle unless customer requested to safe old parts, then placed in bag in the trunk of the vehicle )
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Stereo system & gps set ( all audio system & GPS working to OEM standards )
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Convenience systems working correctly ( all drive aids working to OEM standards )
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QC sheet signed off ( QC sheet signed off correctly and noted any problems )
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Detailer
Other
Other
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Final billing process completed
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DRP requirements followed
Comments & Final Sign off
Total & comments
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Comments on the completed Quality Assurance Inspection
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Damage Evaluator
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GM signature
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Inspectors signature
Quality Assurance Inspection Report
Inspection on all processes on a single repair order
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