Quality defects – Sofeast

Any deviations from customer requirements are called quality defects. If ten products are found with one defect each inside the inspected sample, we have to count a total of ten defects.

There are three categories of quality defects:

1. Critical defects.

   These are the worst defects. For example, a user can be harmed by the product.

2. Major defects.

   Most customers would not buy a product with a major defect if they had the choice.

3. Minor defects.

   The discriminating customers would not buy products with minor defects.

Note: you can define your own list of defects when booking an inspection on our website.

ISO 2859 definition for “defect”:
“Non-fulfillment of an intended usage requirement.”