Quality Statements

QUALITY STATEMENTS

QUALITY STATEMENTS

 

Three
elements of quality statements are :

 

a.      Vision
statement,

b.     Mission
statement, and 

c. Quality policy statement What is Vision
Statement?

 

1.     The
vision statement  is a
short declaration of what on organization aspires to be tomorrow.

 

2.     It is the
ideal state that might never be reached; but on which one will work hard
continuously to achieve. Successful visions provide a brief guideline for
decision making.

 

3.     The
vision statement should be coined in such a way that the leaders and the
employees working in the organization should work towards the achievements of
the vision statement.

 

 

4.     An
example of a simple vision statement is :

“To continuously enrich knowledge base of
practitioners in mobility industry and institutions in the service of
humanity”. – Society of Automotive Engineers (SAE)

 

What is
Mission Statement?

 

1.     The
mission statement, describes the function of the organization. It provides a
clear statement of purpose for employees, customers, and suppliers.

 

2.     The
mission statement answers the following questions : who we
are?; who are our customers? ; what we do?; and how we do it?

3.     An
example of a simple mission statement is :

 

“Concern for the ultimate customers – millions
of customers Concern for the intermediate customers – the
trade

Concern for the suppliers – the
sources of raw materials and ancillaries Concern for the employees – the most
valued asset

 

Concern for the competitors – wishing
them well as healthy competition ultimately benefits the customers.

 

Concern for the shareholders – the
investing public Concern for the national aspiration –
India’s future!”

–  ITC
Limited

 

What is
Quality Policy Statement?

 

·                
The quality policy is a
guide for everyone in the organization as to how they provide products and
service to the customers.

 

·          
It should be written by the CEO with feedback from
the workforce and be approved by the quality council.

 

·       
A quality policy is a important requirement of ISO
9000 quality systems.

·       
An example of a simple quality policy
statement is:

“Xerox is a quality
company. Quality is the basic business principle for Xerox. Quality means
providing
our external and internal customers with innovative products and services that
fully satisfy
their requirements. Quality is the job of every employee”.

VISION
STATEMENT

 

It is a short declaration of what
an organization aspires to be tomorrow.

Example :            

Disney Theme Park       –        Happiest
place on earth

Polaroid      –        Instant
photography

 

Ø    Successful
visions provide a guideline for decision making

 

MISSION
STATEMENT

 

It
answers the following questions

Ø       Who we
are?

Ø       Who are
the customers?

Ø       What we
do?

Ø       How we do
it?

 

It describes the function of the organization. It provides a
clear statement of purpose for employees, customers & suppliers

 

A simpler mission statement is

“To meet customers transportation and distribution
needs by being the best at moving their
goods on time, safely and damage free”

– National Railways

QUALITY
POLICY STATEMENT

 

It is guide for everyone in the organization as to how they
should provide products and services to the customers.

 

Common
characteristics are

 

Ø    Quality
is first among equals

Ø    Meet the
needs of the internal & external customers

Ø    Equal or
exceed competition

Ø    Continuously
improve the quality

Ø    Utilize
the entire workforce

 

Ex: Xerox is
a quality company. Quality is the basic business principle for Xerox. Quality
means providing our external and internal customers with innovative
products and services that fully satisfy their requirements.