Solved: Cisco Jabber Audio Issues – Cisco Community

I’m looking for some help with an issue that has come up.

Some VPN users that are using Cisco Jabber to answer calls are reporting that they are either unable to hear the person on the other end of the call, or that person can’t hear them speaking.

I called one of the users and they could hear me, but I couldn’t hear them. The weird thing is that I was talking to them via Microsoft Teams chat at the same time, and I could hear the audio ding of my message being received. I also had them play a Youtube video and I could hear the video loud and clear. I thought I could also hear typing on a keyboard, but it is difficult to say for sure I did. It’s like Jabber is passing me the computer audio, and not the headset. 

They all report that the headset and that works perfectly fine via Microsoft teams for meetings and what not, but the issues with CIsco Jabber calls.

Any ideas for settings to check?