The Definition of Quality – myASQ
As Editor in Chief of Quality Progress, there has always been discussion–if not disagreement–of the definition of quality:
Quality has been defined in the glossary since 2007 as:
A subjective term for which each person or sector has its own definition. In technical usage, quality can have two meanings: 1) the characteristic of a product or service that bear on its ability to satisfy stated or implied needs; 2) a product or service free of deficiencies. According to Jospeh Juran, quality means “Fitness for use.” According to Philip Crosby, it means “conformance to requirements.”
What aspects of this definition work? What is it missing? Why is the definition of quality so difficult to pinpoint? Is it possible to achieve one definition?
