The Principles of Total Quality Management (TQM) – TheLeanSuite

One of the most important principles of total quality management is customer focus. The customer is who determines whether or not a product is high quality. Therefore, at the least, an end product must meet the needs and demands of the customer. Moreover, customer feedback is highly valued. This is because it allows a company to better understand the needs and expectations in the manufacturing process. For instance, if customer surveys are collected, there is a possibility that there may be insufficient durability of goods. This feedback is then passed along to the total quality management system to implement better raw material sourcing, manufacturing processes, and quality control procedures.