Top 13 case study on service quality in 2023

Author: www.sciencedirect.com

Date Submitted: 01/14/2020 04:47 PM

Average star voting: 3 ⭐ ( 45686 reviews)

Summary: Case study: service quality, business process re‐engineering and human resources: a case in point? – Author: Karin Newman, Alan Cowling, Susan Leigh

Match with the search results: This study is conducted to evaluate the service quality in the international conferences. A statistical analysis was provided based on data collected from ……. read more

Author: www.researchgate.net

Date Submitted: 05/11/2022 06:04 PM

Average star voting: 5 ⭐ ( 20173 reviews)

Summary: As it’s known business rely on the customers it means the profitability of any company change depending on customer demand. Due to that, it’s necessary to treat

Match with the search results: In this research it investigates how does its service quality meets up their customers’ satisfaction compared to others. The main objective of ……. read more

Author: www.researchgate.net

Date Submitted: 03/20/2022 01:53 PM

Average star voting: 4 ⭐ ( 10302 reviews)

Summary: Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam

Match with the search results: Moohialdin and Islam (2021) studied the service quality of a university mall project in terms of customers’ satisfaction in Saudi Arabia using ……. read more

Author: www.emerald.com

Date Submitted: 04/25/2022 08:07 AM

Average star voting: 5 ⭐ ( 30821 reviews)

Summary: The Customer Satisfaction is the extent to which the responds of products or service meet the expectation of buyers. If the performance of the product or service is higher than the expectation of customer, the buyers will be satisfied. There are several factors that influence customer satisfaction such as price, service quality and physical environment. At the beginning of 2016 Markobar cafe become famous, and now Markobar Cafe already open some new brach in several cities in Indonesia and also in Manado. This studied aimed to determine the effect of price, service quality and physical environment on customer satisfaction in Markobar Cafe Manado. The type of this research is Multiple Regression analysis and the data was collected from 60 respondents of Markobar Cafe’s Manado. This research showed that simultaneous price, service quality and physical environment significantly influence customer satisfaction. Partially service quality and physical environment significantly influence customer satisfaction and price variable is not significant influence on customer satisfaction. Service quality and physical environment has contributed greatly to the customer satisfaction so the manager should consider about that two factors.

Match with the search results: Features a case study of a major bank which aimed to achieve corporate transformation and a dramatic improvement in service quality….. read more

Author: papers.ssrn.com

Date Submitted: 06/30/2021 12:24 PM

Average star voting: 3 ⭐ ( 72426 reviews)

Summary: As it’s known business rely on the customers it means the profitability of any company change depending on customer demand. Due to that, it’s necessary to trea…

Match with the search results: The purpose of this project was to determine the Impact of technical and functional service quality on the customer satisfaction and loyalty….. read more

Author: www.diva-portal.org

Date Submitted: 03/25/2019 02:07 PM

Average star voting: 5 ⭐ ( 63054 reviews)

Summary: AN ASSESSMENT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: A Case Study of Tel@BULLETOne (Pvt) Limited LOVEMORE MUTSVANGA

Match with the search results: Faculty of Education and Economic Studies. Department of Business and Economic Studies. Service Quality & Customer Satisfaction. A case study in Banking ……. read more

Author: www.ccsenet.org

Date Submitted: 02/28/2022 01:21 PM

Average star voting: 5 ⭐ ( 28234 reviews)

Summary:

Match with the search results: The purpose of this study is to empirically examine the relationship between service quality and customer satisfaction in Vietnamese hotels, survey ……. read more

Author: www.theseus.fi

Date Submitted: 10/26/2022 11:39 PM

Average star voting: 3 ⭐ ( 91672 reviews)

Summary: Goa is an international tourist destination where tourism is considered to be one of the main sources of revenue generation for the state. Hotel is considered to be a part of the hospitality sector in a service industry. Service and customer satisfaction are the…

Match with the search results: Asya Archakova. Service Quality and Customer Satisfaction. Case study :Company X, 39 pages,. 1 appendix. Saimaa University of Applied Sciences. Faculty of ……. read more

Author: iopscience.iop.org

Date Submitted: 04/26/2022 09:49 AM

Average star voting: 5 ⭐ ( 10293 reviews)

Summary: We have helped many industries streamline and optimize their quality and service management processes to improve efficiency and reduce costs. Read our case studies here.

Match with the search results: This study is a case study in Institut Teknologi Indonesia (ITI). The result of the study will help ITI to improve its service quality to increase customer ……. read more

Author: www.iosrjournals.org

Date Submitted: 06/26/2022 07:13 AM

Average star voting: 5 ⭐ ( 86461 reviews)

Summary: Downloadable! Scope of the study: The study would try to throw some insights into the existing services provided by the banks and the gap between the customer expectations, perceptions and the actual state of performance. The results of the study would be able to recognize the lacunae in the system and thus provide key areas where improvement is required for better performance and success ratio. Research Objectives: -To find out the level of expectation and the level of perception of the customers from the services offered by the banks. – To compare the level of perception and expectation of the services offered by the banks. – To know which service quality dimension the bank is performing well and in which dimension it needs improvement. -To address the importance of improving service quality in the banking industry. This study was structured in two directions: identify expectations of customers before using the services of Banca Romaneasca and their perception about the quality of banking services after becoming bank customers. Data collection was obtained using questionnaires and the collected data were summarized in a summary of the results grid, applying then calculations and analysis on them. They showed such attitudes, opinions and perceptions of customers about the quality of services are offered by Banca Romaneasca, and then were formulated recommendations clear and immediate on the quality of customer service provided to adapt SERVQUAL dimensions to the socio-cultural context specific to the Romanian banking market. A questionnaire was developed to identify underlying dimensions of bank quality and to asses consumersâ€(tm) perceptions of the importance of each of these dimensions. Hypothesis- H0: There is a statistically significant difference between perceptions and expectations of Banca Romaneasca customers. The results of the service quality analysis show that reliability and empathy are the two most critical dimensions of service quality, and they are directly related to overall service quality.

Match with the search results: Parasuraman, Zeithaml and Berry’s (1988) conceptualization of five dimensions: tangibles, reliability, responsiveness, assurance and empathy, eventually led to ……. read more

Author: www.semanticscholar.org

Date Submitted: 02/17/2022 03:58 PM

Average star voting: 3 ⭐ ( 69747 reviews)

Summary: Customer service is one of the most powerful elements available in an
organization in search for competitive advantage, but the least well managed.
This paper presents a proactive way of providing excellent customer service in
the logistics world. The research focuses on
the performance of excellent customer service which leads to customer
satisfaction. Self-administered questionnaires
and unstructured interviews were used to collect data from the respondents.
Both purposive and random sampling methods were employed in selecting the
respondents. The research employed House of Quality model in analyzing the
data. The result from the study revealed that for Delta Shipping Company to offer excellent customer service to its
clients, the company should prioritize reliability and fast delivery of
their service. In addition, Delta shipping lacks delivery method and
communication skills, some of characteristics required of a company for the
achievement of customer satisfaction. In comparing the company to other competitors,
Delta shipping is not doing well regarding the safety of the customers’ cargo.
It was recommended that Delta Shipping Company Limited should pay attention to
reliability and fast delivery of the cargo to her customers. Furthermore, the
company needs to improve on delivery method, communications skills and safety
of the customers’ goods.

Match with the search results: This study is conducted to evaluate the service quality in the international conferences. A statistical analysis was provided based on data collected from ……. read more

Author: www.semanticscholar.org

Date Submitted: 01/04/2020 10:42 AM

Average star voting: 3 ⭐ ( 63921 reviews)

Summary:

Match with the search results: In this research it investigates how does its service quality meets up their customers’ satisfaction compared to others. The main objective of ……. read more

Author: www.slideshare.net

Date Submitted: 07/15/2021 05:09 PM

Average star voting: 4 ⭐ ( 74153 reviews)

Summary:

Match with the search results: Moohialdin and Islam (2021) studied the service quality of a university mall project in terms of customers’ satisfaction in Saudi Arabia using ……. read more