Top 3 service quality model pdf in 2023

Author: www.researchgate.net

Date Submitted: 01/15/2020 04:27 PM

Average star voting: 3 ⭐ ( 27738 reviews)

Summary: A REVIEW OF SERVICE QUALITY MODELS

Match with the search results: This model contains significant factors and works by researchers approving the validity and reliability of this model in different categories. It is an ……. read more

Author: www.researchgate.net

Date Submitted: 10/21/2021 01:43 PM

Average star voting: 4 ⭐ ( 72803 reviews)

Summary: Service quality models: a review

Match with the search results: PDF | Purpose The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on….. read more

Author: www.academia.edu

Date Submitted: 05/21/2020 05:13 AM

Average star voting: 5 ⭐ ( 32224 reviews)

Summary: The purpose of this article is to examine the theoretical foundations of e-service quality and develop a conceptual model for it. Even though e-service quality has increasingly attracted the attention of researchers, the existing research in this area is mostly focused on identifying quality dimensions of e-services without any deeper attention to the mechanism behind the quality perception. There is a clear need for a model which integrates both the cognitive mechanism behind quality perception as well as quality dimensions relevant in the context of e-services. The present article responds to this need by suggesting a conceptual model for this purpose. This article is based on extensive literature analysis. The proposed conceptual model of e-service quality integrates characteristics common to both traditional and e-services, distinctive characteristics of e-services, relevant e-service quality dimensions, and disconfirmation mechanism on which service quality perception is based.

Match with the search results: … : an examination of Grönroos’s service quality model…. read more