Top 5 service quality research paper in 2023
Below are the best information and knowledge on the subject service quality research paper compiled and compiled by our own team thoitrangredep:
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1. research on service quality
Author: www.frontiersin.org
Date Submitted: 08/13/2020 12:35 AM
Average star voting: 5 ⭐ ( 86164 reviews)
Summary: the role of service quality in building a good corporate image
Match with the search results: Service quality: Research perspectives…. read more
2. The Impact of Quality Service on Customer Satisfaction in the Banking Sector amidst Covid-19 Pandemic – Research leap
Author: www.emerald.com
Date Submitted: 07/10/2019 06:14 PM
Average star voting: 5 ⭐ ( 16620 reviews)
Summary:
Match with the search results: This framework uses five dimensions to account for service quality, namely, tangibles, reliability, responsiveness, assurance, and empathy….. read more
3. The Effects of Service Quality on Customer Satisfaction in Higher Learning Institutions in Tanzania
Author: www.researchgate.net
Date Submitted: 07/28/2020 07:43 AM
Average star voting: 5 ⭐ ( 70318 reviews)
Summary: The study
investigated service quality and customer satisfaction within Tanzania higher
learning sector using the Service Quality model (SERVQUAL). The two aspects: service
quality and customer satisfaction are used interchangeably to mean the same
thing by many people and practitioners. In this study, customer satisfaction is
an outcome of the service quality and service quality is what brings about the
customer satisfaction. The results showed that, students are satisfied with the
reliability of the services offered since it received an average positive gap
score, but other dimensions of service quality received negative gap score,
meaning students are not satisfied with the services. Students are disappointed
with the services since the overall service quality was a negative average
score. Managers and policymakers at public higher education institutions should
focus on monitoring service quality on a regular basis so that they are always
informed of their situation. Measuring their service quality will also allow
them to keep track of their students’ satisfaction levels and evaluate what
they need to do to maintain satisfaction and a competitive edge. Students who
are satisfied with the institute’s services become loyal consumers, for
example, by desiring to continue their studies at the same institution.
Match with the search results: This study found that service quality has a significant positive influence on corporate image and customer satisfaction. Corporate image does ……. read more
4. The Impact of Service Quality and Satisfaction on Customers’ Future Intentions, in the Sport Spectators’ Context
Author: www.diva-portal.org
Date Submitted: 01/18/2021 01:57 PM
Average star voting: 5 ⭐ ( 60687 reviews)
Summary:
Match with the search results: Purpose – Studies in the service quality evaluation literature have generally attempted to determine the service quality perception level of ……. read more
5. Service quality that improves customer satisfaction in a university: a case study in Institut Teknologi Indonesia – IOPscience
Author: core.ac.uk
Date Submitted: 12/24/2022 11:46 AM
Average star voting: 5 ⭐ ( 50012 reviews)
Summary:
Match with the search results: Aim: The aim of this study is to analyse how service quality affects customer satisfaction. Method: To fulfil the aim of this study, an inductive ……. read more
