Total Quality Management: Developing Schools Qualities | Atlantis Press

Improving the quality of education has been done in various ways, one of the strategies to improve it is by applying Management theory known as Total Quality Management (TQM). Namely the philosophy of improving the quality of education continuously and can be used as a practical tool by educational institutions in meeting the needs, desires, and expectations of current and future customers. The main goal is customer or customer satisfaction. TQM is related to the creation of a quality culture with the aim that Management can satisfy all educational customers, teachers / employees or staff can satisfy both internal and external customers. Educational institutions that implement TQM make continuous improvements in order to win global competition. Achieving the above objectives can use principles: focus on the customer, improve the quality of the process and involve all components of education. Leading schools that prioritize the quality and quality of education, one way that can be done is by applying TQM. At present there are not many superior schools that have used the ISO 9001: 2008 Quality Management System, both excellent schools in state institutions and excellent schools in private institutions. Leading schools that have ISO 9001: 2008 certification include the AT-Taqwa Surabaya school. This is the reason for researchers to take the object of research in the flagship school.