Total Quality Management in Educational Institutions

The concept of Total Quality Management (TQM) has been discussed in the present work stressing its application in the field of education. Side by side definition, concept, principles of TQM, and philosophy are discussed. In this present work also discussed synergistic relationship, continuous improvement, self-evaluation, a system of ongoing process leadership, etc. TQM process in educational institutes generally includes (a) Mission and Passion, (b) Administrator as a role model, (c) Environment factors, (d) Accountability, (e) Humans relations and (f) feedback. Implementation principles and processes of the concept in education have been narrated after identifying the barriers for implementing total quality in education. TQM will help achieve excellence, which only can guarantee the survival of institutions now in a highly competitive world, with ever decreasing subsidy in the education sector.

Keywords

• Principles of TQM

• Philosophy

• Mission and passion

• Administrator as a role model

• Environment factors

• Accountability

• Humans relations

• Feedback

• SQCC

• 5-S

• TWIT

• Management commitment

• Employee empowerment

• Customer focus

• Continuous improvement